Order to Cash Senior Operations Manager

About The Role The OTC Senior Manager will lead end-to-end Order-to-Cash (OTC) operations within Dyson Business Services (DBS), overseeing key areas including Cash Applications, Credit Risk & Assessment, Collections, Disputes, and Deductions.

This role is responsible for driving operational excellence, governance, process transformation, and stakeholder collaboration while supporting DBS’ vision of building a Centre of Excellence (CoE).

Key Responsibilities

Operational Leadership

Lead and manage end-to-end OTC operations including: Cash Applications Credit Management & Assessment Collections & Disputes Deductions & Bad Debt Provisioning Cash Flow Forecasting, Analysis and driving better cash flow results Ensure delivery of KPIs such as DSO, cash flow forecasting, and service levels Drive effective resolution of escalations and operational challenges

Stakeholder Management & Business Partnering

Effective stakeholder management including Finance Directors, Controllers and Market Collaborate across regions to improve market practices Act as a trusted advisor to business stakeholders and leadership

Strategy, Governance & Process Excellence

Establish strong governance frameworks across OTC processes to ensure control, compliance, and audit readiness Drive automation, transformation, and continuous improvement initiatives Develop strategies to address complex business challenges and improve performance Lead transitions, including documentation (SOPs, process maps) and stabilization

People Leadership & Team Development

Lead, inspire, and develop a team of 80+ members across multiple locations Create a high-performance culture focused on accountability, collaboration, and innovation Provide coaching, regular feedback, and career development opportunities Drive performance management including goal setting, mid-year and annual reviews

Service Delivery & Reporting

Ensure consistent and high-quality service delivery across OTC functions Track and report performance metrics, insights, and improvement actions Utilize data and analytics to provide actionable insights to stakeholders

Culture & Engagement

Foster Dyson values of being Different, Authentic, and Pioneering Promote a positive, inclusive, and sustainable work environment Encourage a culture of recognition, ownership, and continuous improvement

About You Skills & Experience Required

Education: B.Com / MBA (Finance/Accounting preferred) Experience: 15+ years in OTC / Accounts Receivable operations Strong experience across Collections, Disputes, Credit Management, and Cash Applications Proven experience managing teams of 60+ members, preferably across multiple locations

Core Competencies

Strong understanding of OTC processes, financial controls, and compliance requirements Excellent stakeholder management and communication skills (comfortable with senior leadership) Strong analytical abilities with the capability to derive insights from financial data Experience in process improvement, automation, and transformation initiatives Ability to operate effectively in a fast-paced, multicultural environment High ownership mindset with a “can-do” attitude

Preferred Experience

Expertise with SAP S/4HANA, BlackLine, or similar financial systems Lean / Six Sigma certification Prior exposure to shared services or COE environments Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.