Product Support & Development Engineer

Location: Northern Ireland - Toomebridge Offices

Seniority Level: Entry to Mid

Employment Type: Full Time - Employed

Workplace Type: Hybrid Working (3 days onsite / 2 days from home) | Monday to Friday

Description:

Are you passionate about engineering excellence and solving real-world challenges? Join a market-leading manufacturer at the forefront of heavy duty machinery. This is an exciting opportunity to influence the performance and reliability of industry-leading equipment, working closely with design, manufacturing, aftermarket, and customer teams to drive continuous product improvement and innovation.

Key Responsibilities

Support and enhance existing heavy duty machinery products

Investigate field failures, warranty claims, and technical issues to identify root causes and implement corrective actions

Drive product improvement, reliability enhancement, and cost reduction initiatives

Manage Engineering Change Notices (ECNs) from concept through implementation

Collaborate closely with Manufacturing, Purchasing, Quality, and Aftermarket teams to ensure effective product support

Improve product safety, manufacturability, serviceability, and overall performance

Provide technical support to customers, dealers, and service teams

Develop and update engineering drawings, BOMs, and technical documentation

Analyse product performance data and recommend design modifications

Participate in design reviews, risk assessments, and validation activities

Support new product introduction (NPI) and product lifecycle management activities

Liaise with suppliers regarding component performance and technical improvements

Assist with testing, troubleshooting, and validation of design changes

Ensure compliance with relevant engineering standards and industry best practices

Contribute to continuous improvement projects across engineering and operations