Sr Support Analyst, Mumbai (Giftcity), Information Technology

Key Areas of Responsibilities Work on Trading Operations with regular interaction with dealers/traders/business heads locally for EUS support. Act as a first point of contact for local regulators and exchange inquiries. Ensure excellent 24x7 operations of CLSA’s core mission-critical Trading application stack. Partner closely with Application Development and Support teams to support existing services and to rollout new services seamlessly and efficiently. Ensure that the IT estate is instrumented and monitored effectively. Establish and maintain an effective framework that provides comprehensive management controls to protect the confidentiality, integrity, and availability of CLSA’s information assets. Participate in on-call support rotation. Coordinate the timely recovery of IT systems and applications. Schedule and document regular changes according to change management rules & guidelines Ensure that production environment is stable and efficient. Adherence to CLSA documented governance guidelines. Provide an excellent, fast and responsive service to other teams. Own, coordinate & manage the DC & its related activities.

Requirements Experience working for NSE-IX supported business and back office. Degree in Computer Science, Software Engineering or IT related area Must have infra support on-prem support experience. Must have exposure to working directly other project stakeholders as needed. Prefer candidates with regional experience. Good communication and technical skills like PC troubleshooting, Server patching, Rack and Stack of server devices. Knowledge on Exchange Regulations & Compliance is an added benefit. Handling IT system and audits for local compliance. Open to permanently relocate to Gujarat – preference is right fit to the role. At-least 6-8 years of experience in EUS support with front office. ITIL process adherence (change, release, incident, problem management) Good command of spoken and written English.

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