Platform Engineer / Site Reliability Engineer (SRE)

Kardex specializes in innovative, automated storage and retrieval solutions. We are seeking a motivated self-starter to join our team as a Platform Engineer / Site Reliability Engineer (SRE), based in Petaling Jaya, with our office located in the Ara Damansara area. This position offers the opportunity to work in a dynamic, growing environment and contribute to the expansion of our operations across the globe.

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PURPOSE OF THE ROLE

The Platform Engineer / Site Reliability Engineer (SRE) ensures the reliability, performance, and operational excellence of our Kardex One SaaS platform running in Microsoft Azure. This role focuses on building a highly automated and observable environment that enables seamless service delivery and high availability for our customers. The Platform Engineer / SRE acts as a key bridge between Cloud Engineering, internal and external support partners, and Product Development to ensure a stable and customer-centric operational foundation.

RESPONSIBILITIES

Define and automate deployment workflows (using Azure DevOps) including approval gates, environment promotion strategies, and rollback procedures. Establish observability and monitoring standards with Grafana and related tools, ensuring consistent metrics, alerting, and dashboards across environments. Develop and document operational playbooks and runbooks covering incident response, on-call duties, and escalation paths with internal teams and external service providers. Collaborate with Cloud Engineers to standardize infrastructure as code using Terraform and Bicep for consistent environment provisioning and configuration management. Design and implement operational processes for deployment, monitoring, incident management, and support in collaboration with Cloud Engineering and Development teams. Contribute to the design of global 24/7 support structures, including handover processes, ticket routing, and communication standards between internal and external teams.

REQUIREMENTS

Proven experience as a Site Reliability Engineer, DevOps Engineer, or Cloud Engineer (4+ years), ideally in an early-stage or scaling environment. Strong expertise in Azure (2+ years), Kubernetes, Docker, Terraform, Bicep, and Azure DevOps. Demonstrated ability to design and document operational processes (deployment, change, incident, and problem management). Experience in building and integrating observability solutions (Grafana, Prometheus, or similar). Familiarity with 24/7 operations, incident coordination, and collaboration with external service providers. Hands-on skills in automation and scripting (PowerShell, Bash, Python). Excellent collaboration and communication skills across technical and non-technical stakeholders. Strong communication and documentation skills in English and German NICE TO HAVES

Knowledge of compliance frameworks relevant to your industry (ISO 27001, SOC 2) Azure certifications (e.g., AZ-400 DevOps Engineer Expert, AZ-104) Experience working in an agile/scrum environment

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