Manager - Operations

Job Title

Manager - Operations

Job Description Summary

Job Description

Key Responsibilities

Operations Management

Lead and manage Integrated Facility Management (IFM) operations across multiple client sites. Ensure seamless delivery of Hard Services, Soft Services, Workplace Experience, and Vendor Management. Drive service excellence through SLA and KPI adherence. Implement best practices, compliance standards, and operational efficiencies. Conduct regular site audits and governance reviews. Business Leadership

Act as the primary business lead for assigned accounts/portfolios. Build and maintain strong client relationships at senior stakeholder levels. Identify opportunities for account growth, cross-selling, and service enhancement. Lead account reviews, business presentations, and strategic planning discussions. Financial Management (P&L Ownership)

Own and manage the Profit & Loss (P&L) for assigned accounts/business units. Ensure revenue achievement, margin improvement, and cost optimization. Monitor budgeting, forecasting, financial reporting, and variance analysis. Drive productivity initiatives and operational efficiencies to improve profitability.

INCO: “Cushman & Wakefield”