Sr Client Service Associate

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

Our Los Angeles, California office has an exciting opportunity for a Sr Client Service Associate! In this role, you will serve as a trusted partner to clients and advisors, providing expert support and coordination across all client service and operational activities. The position offers the opportunity to deliver an exceptional client experience, build lasting relationships, and contribute to the success of our growing financial advisory practice.

This is a Hybrid position supporting a high-growth team.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $75,000.00 to $85,000.00, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.

Primary Job Functions

Office Support

Schedule meetings with clients and product vendors or sponsors

Manage and distribute mail, including coordinating overnight deliveries

Order office marketing materials and printer supplies, and coordinate printer maintenance with vendors and technology staff

New Client Onboarding

Ensure accurate completion and setup of prospect and new client paperwork

Follow up on funds transfers from surrendering companies

Maintain the Salesforce CRM database

Research and resolve issues with the broker/dealer, Wealth Enhancement Group operations team, or vendors

Record incoming assets in the appropriate blotting tool

Client Relationship Management

Communicate with clients to understand their personal and financial needs

Prepare account transactions, trades, deposits, withdrawals, and required minimum distributions (RMDs)

Address client requests directly or escalate to advisors as needed, including processing death claims

Collaborate with clients’ tax or legal counsel to address concerns

Client Review Preparation and Follow-Up

Gather client data and prepare materials for meetings and reviews

Conduct tax research (including 1099s) as needed

Complete follow-up actions for clients after meetings

Industry and Company Knowledge

Apply knowledge of WEG’s suitability guidelines, operational processes, and sales model

Demonstrate understanding of financial products, terminology, and practices

Maintain working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices

Attend client services and company educational events, as well as vendor presentations

Team and Corporate Support

Support advisor team operations to streamline processes

Complete operational projects that support enhancements and changes

Communicate process and sales updates to the team

Participate in WEG-offered sessions such as Micro Monday, ATO Answers, Client Service Community, and RoundTable LIVE

Manage vendors to established service level agreements

Improve Service Quality by using Ai and digital tools

Use approved AI and digital tools to simplify work, improve service quality, and increase efficiency, while validating outputs for accuracy, privacy, and business alignment.

Identify and escalate inaccurate information and knowledge gaps, or issues related to digital tools

Projects

Support special projects as assigned

All other duties as assigned.

Education/Qualifications

Bachelor's degree (or equivalent experience) in business, finance, or a related field

Minimum of 3 years in financial services

Experience working with custodians such as Pershing, Fidelity Wealthscape and/or Charles Schwab is strongly preferred

Excellent oral and written communication skills

Ability to work with deadlines, adapt under pressure, and prioritize tasks

Ability to train new employees as needed

Experience with Salesforce strongly preferred

Experience with Workday preferred

Proficiency in Microsoft Office Suite and Salesforce

Demonstrated industry, product, and company knowledge

Strong relationship-building skills with internal and external clients

Ability to develop client trust and maintain positive relationships

Demonstrated collaboration and commitment across organizational initiatives

Proficient at using AI and digital tools

WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state, pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as this level is $51,450.00 - $84,000. However, the base salary range bolded above ($75,000.00 to $85,000.00) is what we expect to pay as a starting range for this position.

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Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:

Training and professional development

Medical, dental and vision coverage (Available to full-time employees and their families)

Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses

Life and AD&D insurance – employer paid and voluntary options

Short-term and long-term disability, workers compensation – employer paid

401k with match and profit sharing

Wellness programs and resources

Voluntary benefits, including pet insurance

18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)

12 paid holidays each year (10 pre-determined and 2 floating days)

Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)

Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.

Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.

Click the following link to view Federal and E-Verify posters: Link

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.