Technical Expert Frankfurt

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AIRZONE es una empresa líder en soluciones inteligentes de climatización con presencia internacional. Nuestro compromiso con la sostenibilidad, la tecnología y las personas nos ha convertido en un referente en el sector de la climatización.

¡ÚNETE A LA REVOLUCIÓN DEL CONFORT INTELIGENTE! En AIRZONE estamos redefiniendo el futuro del confort y la eficiencia energética mediante tecnología de vanguardia. Si te apasionan la innovación y los retos, y quieres trabajar en un entorno dinámico en el que tus ideas importan, ¡queremos conocerte!.

Job objective:

Provide technical support to customers in the german market, both on-site and remotely. Training of customers and technical services associated with the company.

Roles and responsibilities:

Technical Support

· Be a technical reference within the area, with knowledge of solutions at a functional and technical level. Pass on knowledge to the team through internal training sessions.

· Manage communication channels with the Technical Support team. Communication procedures, incident management, installation follow-up, etc.

· Detection and reporting of new incidents through the channels defined by the company.

· Participation in industry trade fairs when necessary, accompanying ATS so that they become as self-sufficient as possible.

· Support for the Technical team based in Spain (Hotline) during peak work seasons (holidays, etc.

ATS

· Sizing of the ATS network to cover the services offered by the company. Identification of profiles (together with the sales team), joint review of contractual conditions, contract signing, etc.

· Technical and procedural training for STAs. Monitoring their performance to correct possible misalignments.

· Keep track of service visits.

· Monitor the quality of service of the ATS network with customers.

· Organization of regular webinars to update ATS knowledge, needs, work reports, etc.

· Joint visits with the ATS to resolve incidents, provide training, conduct audits, etc..

Training

· Strengthen customer training (for example, through specific events) in collaboration with the sales network.

· Strengthen training for internal teams.

· Collaboration with the R&D teams to report incidents and product improvements.. Attend installations to carry out a correct diagnosis.

· Collaboration with the training department to prepare training content.

Quality

· Reporting of product incidents or malfunctions. In-depth investigation of the root cause of the problem in order to report it appropriately through the channels defined by the company (Carrying out on-site visits)

· Collaboration with the rest of the company's departments to find solutions to customer incidents.

Basic education required

Essential: Higher-level vocational training in Electronics or similar.

Specific knowledge

Essential: Knowledge of electronics.

Desirable: Knowledge of air conditioning/HVAC.

Minimum experience

1 year of previous experience in a similar position is desirable.

Other specific job requirements

Usual place of residence: Fráncfort

On-site position

Essential: Availability for domestic and international travel - Category B driving licence, spoken languages: English and German

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Si compartes nuestros valores y te gusta lo que hacemos, ¡queremos conocerte!

Envía tu solicitud ahora y ayúdanos a construir el futuro del confort inteligente.