Service Engineer

Provide high level technical support to Thailand & SEA customers (as and when required).

Installation, Commissioning & Customer Training.

To attend customer complaints and solve the problem with customer satisfaction, Attending Preventive Maintenance, Breakdown Maintenance and resolving problems in the Machines and Tools.

Identify and implement upgradation/ retrofit opportunity.

Work on long-term relationships with the customer through annual reliability service contracts.

Generate Target revenue.

Collect feedback from customers & share it with the department concerned.

Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.

Performs other duties as necessary or assign by Immediate Superior.