IT Support Officer

We are looking for a IT Support Officer to assist in maintaining and supporting the IT infrastructure of our production units in Sialkot. This role is ideal for a recent graduate with basic IT knowledge who is eager to learn and grow in a fast-paced manufacturing environment. You will work under the guidance of senior team members to ensure network uptime, troubleshoot hardware/software issues, and support production floor systems.

Key Responsibilities Network & Infrastructure Support · Assist in monitoring firewalls, WiFi access points, LAN, and WAN connectivity.

· Help maintain 99.9% uptime on production floor networks under supervision.

· Support basic VLAN, subnetting, and VPN configurations.

· Report ISP link issues and assist in failover testing.

Systems Administration Support · Perform routine checks on Windows Server (AD, DNS, DHCP) and Linux servers.

· Troubleshoot basic hardware/software issues on production terminals, barcode printers, and floor PCs.

· Assist in managing Active Directory users and permissions.

Security & Compliance Support · Review basic firewall logs and report anomalies.

· Help implement backup and recovery procedures for production data.

ERP Support (Preferred) · Assist in troubleshooting ERP client issues on the production floor.

· Coordinate with senior staff and ERP vendors for issue resolution.

Production Floor Support · Respond to basic IT tickets (printers, scanners, machine connectivity).

· Maintain IT asset inventory (switches, routers, access points, printers).

Requirements

BCS (Bachelor of Computer Science) – mandatory (BSc CS, BS IT also accepted) 0–1 year (internships or fresh graduates welcome) Understanding of TCP/IP, LAN, WiFi, basic firewall concepts Basic knowledge of Windows Server (AD, DNS, DHCP) and Linux (Ubuntu/CentOS) Basic hardware, software, and printer troubleshooting skills Basic understanding of ERP modules (inventory, production) Willingness to learn, teamwork, communication, ability to work under supervision

Preferred Certifications (Not mandatory) CompTIA IT Fundamentals (ITF+) Cisco CCNA (or currently studying) Linux Essentials