Senior Associate

A pivotal leadership role within our Property Management team, responsible for taking a lead role developing and managing the Client relationship and management service of a diverse property portfolio consisting of mixed-use properties. ​

You will help manage a team of property managers, support staff and onsite teams, while collaborating with the senior leadership team on storage, budgeting and long-term planning. ​

At this level you will help lead Client relationships and manage all portfolio matters including monthly Client reporting, quarterly KPI reporting, oversea compliance and H&S and the collation of environmental data.​

Duties and Responsibilities​:

Supporting the Client Lead develop the client relationship, including client liaison and reporting, developing and implementing management initiatives across a nationwide portfolio. ​ Ensure consistent quality and brand standards are delivered across the portfolio.​ To ensure on site Statutory Compliance is met and records are maintained. ​ Monitor safety standards and coordinate risk mitigation strategies. ​ Overseeing the quality of service and reporting delivered by all members of the team including regional surveyors.​ Management of the annual insurance renewal process and recharging of premiums.​ Identify cost-saving opportunities and drive capital improvement planning.​ Ensure high levels of tenant satisfaction and retention through excellent service is delivered within your team.​ Resolve escalated tenant concerns and oversee service quality across the portfolio.​ Manage and mentor a team of Property Management Surveyors, setting SMART objectives to ensure personal development is achieved.​ Provide thorough and accurate training to support team members through their RICS qualification. ​ Assist in the onboarding process and training of new team members.​ Assist the Partner in any HR related matters when they arise.​ What we expect of you​:

MRCIS is preferred or similarly qualified with experience of managing a similar property portfolio.​ Deliver inspirational leadership skills with experience managing and supporting a team.​ Excellent and professional communication skills with gravitas amongst Clients.. ​ Have experience in leading client relationships and delivering excellent customer service.​ Demonstrate authentic passion, ambition, and a strong work ethic.​ Strong financial, business and commercial acumen to manage budgets and resource profitably.​ Our core belief​:

To deliver great Workmanship rooted in a strong commitment to getting the fundamentals right. ​

Even though we’re in the property business, we’re all about the people.​

We live and breath our core values. ​

Collaboration ​ Empowerment ​ Autonomy ​ Integrity​ Why Workman?​

Hybrid working to offer you a great work life balance, with a minimum of three days in the office.​ Core working hours to allow for added flexibility and helps ease your commute to the office.​ Study support​ Discretionary annual bonus and salary reviews.​ Healthcare, life insurance & wellness programme.​ Long service additional holidays, your birthday off and an extra day between Christmas and New Year.​ Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.​ Social events throughout the year including a firm wide Christmas party! ​ Generous referral bonus.​ About Workman​:

As the UK’s leading independent commercial property management specialist, Workman has an enviable position within the property industry. ​

We are proud of our longstanding relationships with many of our clients, some of whom we have worked with for more than 25 years. Our clients include leading institutional and sector-specialist investors, private property companies, public sector bodies and a growing number of overseas investors. ​We pride ourselves on the calibre of our employees and their unique skill sets.​

Equal opportunities​:

We are an equal opportunities employer, and it is our policy to recruit a diverse workforce and follow the guidelines of the Equality Act 2010.​

This job description does not form part of your contract of employment and the duties may be amended from time to time. ​