CX Specialist for leading German Marketplace (German Native)

Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.

Behind the brand.

This brand is a popular online marketplace that connects local buyers and sellers across Germany, offering everything from furniture and electronics to real estate and services. Known for its simplicity and community-driven approach, Kleinanzeigen makes it easy for users to list items or find unique, second-hand deals nearby. With a focus on sustainability and supporting the circular economy, they encourage affordable, eco-friendly transactions and build connections within local communities.

A day in the life of.

As a Customer Experience Specialist it is all about variety, teamwork, and impact. You'll kick things off by diving into user queries, tackling anything from listing questions to account issues. Your problem-solving skills will shine as you resolve disputes, guide users on managing listings, and keep an eye on flagged content. Collaborating with your team is key-together, you’ll analyze user feedback and brainstorm improvements to elevate the platform. It’s a fast-paced role where every interaction helps shape a positive community experience!

How you make an impact.

Providing timely responses to questions about listings, account management, and transaction issues

Guiding users through troubleshooting steps for website or app-related problems

Reviewing listings and user interactions to ensure compliance with Kleinanzeigen's guidelines and standards

Mediating and offering solutions in cases of buyer-seller disputes to maintain a safe community.

Collecting user feedback to contribute to platform improvements and enhance user experience.