Front Office Supervisor

Loews Coral Gables Hotel offers careers at a AAA Four-Diamond property in the heart of The Plaza Coral Gables. Team members support 242 guestrooms, four dining outlets, a spa, fitness center, rooftop pool, and 30,000 square feet of indoor/outdoor event space near Miracle Mile.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks and more Subsidized Parking Rates Complimentary meals in Team Member Café while working Benefits are subject to eligibility and may vary by position

What We’re Looking For:

A passionate and driven Front Office Supervisor who will lead our guest services team with confidence and care. In this role, you’ll be the heartbeat of the front desk-ensuring every interaction reflects Loews Hotels’ commitment to exceptional hospitality. You’ll champion service excellence, inspire your team, and create experiences that leave lasting impressions.

Who You Are:

Natural Leader: You motivate and empower others, fostering a culture of collaboration and positivity

Guest Experience Champion: You anticipate needs and go above and beyond to deliver unforgettable stays

Clear Communicator: You engage guests and team members with professionalism and warmth

Proactive Problem Solver: You thrive under pressure, making smart decisions quickly and effectively

Organized Multitasker: You manage priorities seamlessly in a fast-paced environment

Veterans and military spouses are encouraged to apply

What You’ll Do:

Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery

Lead, mentor, and develop team members to achieve high performance and uphold Loews service standards

Monitor guest feedback, resolve concerns promptly, and implement strategies to enhance satisfaction and loyalty

Coordinate room assignments and collaborate with housekeeping to meet guest preferences

Design and deliver training programs that elevate team skills and operational excellence

Serve as the primary point of contact for internal and external inquiries

Conduct audits, maintain accurate financial records, and analyze performance metrics

Prepare operational and guest experience reports for management review

Partner on initiatives to promote hotel services and improve efficiency

Handle emergencies with professionalism, ensuring guest and team safety

Regular attendance in conformance with standards

May be required to work varying schedules to reflect business needs

Required to attend all mandatory training sessions and meetings

Perform other duties as assigned

Your Qualifications Include:

Minimum of two years guest service experience in hotel hospitality preferred

Minimum one-year guest service leadership role preferred

Experience with previous Property Management System, preferred Opera System

Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred

Ability to stand for long periods of time required

Who You’ll Supervise:

Front Desk Team

Guest Services Team