CB Customer Service Representative - Decatur, AL

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Summary

The Corporate Billing Customer Service Representative is responsible for contacting customers to obtain payment statuses on past-due invoices, research past due invoices if needed, document obtained statuses in the cbCentral system, provide customers requested copies of invoice documents to support past due statuses, enter customer reported disputes and requests for account adjustments into the cbCentral system, work and resolve cbCentral assigned tasks, solicit customer enrollment for e-mail statements and answer and resolve in-bound calls placed to the Corporate Billing Customer Service Queue.

Duties & Responsibilities

Make an average of 65 calls a day

Work buyout schedules if assigned

Perform research on past-due invoices

Work email and statement exceptions if assigned and Work return mail if assigned

Document status updates in cbCentral in a clear and concise manner

Provide excellent customer service by answering inbound and outbound customer service

Solicit customer enrollment for e-mail statements

Work and resolve assigned tasks in cbCentral in a timely and accurate manner

Escalate payment status issues to Collections Management

Train new collectors on collection policies/procedures and system use

May assist with dispute resolution process

It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Education Requirements

High school graduate or equivalent is required

Minimum Experience

At least 1 year clerical/ office work is required

Knowledge, Skills, & Abilities

Excellent verbal and written communication skills are required as well as excellent customer relations skills

Must be able to function effectively as part of a team and must possess the ability to deal effectively and tactfully with clients/vendors

Must be proficient in Excel and Word and general office duties

Ability to multitask

Must effectively manage workflow and assignments-appropriately prioritizing work. Attention to detail and accuracy is required.

Physical Demands and Work Environment

Physical Demands

Ability to communicate in person, on the phone, and through electronic channels

Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor

Ability to sit, walk, and/or stand for extended periods of time

Ability to bend and reach

Work Environment

Office: If the position reports to a physical Company location, the setting will be a typical office environment.

Remote or hybrid: For remote or hybrid positions, a secure and distraction-free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable). Hybrid positions will report to a physical Company location, as directed by the manager, and that setting will be a typical office environment.

Work Location: 239 Johnston St SE Decatur, Alabama 35601

Equal Opportunity Employer, including disabled/veterans.