Security Officer

Job Summary

This position is responsible for providing facility security for all events held at Benchmark International Arena, the Yuengling Center, and any additional venues served by Vinik Sports Group. The Security Officer ensures the safety and protection of all guests and employees while maintaining a secure and welcoming environment.

Essential Duties and Responsibilities

Provide all guests a positive first impression by offering World Class Service

Provide guests with accurate arena and event information

Enforce building policies and procedures

Accurately check all staff/guest bags prior to entering the arena

Respond to all emergencies during the event

Accurately and thoroughly complete incident reports

Work cooperatively with all staff members, law enforcement officers and fire/rescue personnel

Respond to all guests’ concerns/complaints in a prompt, courteous and professional manner

Monitor the crowd during all events to ensure safety for all

Verify credentials to control access into restricted areas

Maintain a clean and neat appearance during work hours

Qualifications

1+ year(s) of security experience preferred

Knowledge of the Security Chain of Command

Security license preferred, Law Enforcement or Military background

Excellent customer service skills

Knowledge and skill in radio communication

Excellent verbal communication skills required with a thorough understanding of written and spoken English. Bilingual a plus

Ability to listen effectively, take and execute directions given

Ability to remain calm and focused during times of stress

Ability to exercise sound judgment to diffuse volatile situations

Ability to work independently and in a team environment

Working Conditions

Must be able to stand on feet for long periods of time, wal k long d istances and climb stairs.

Must be able to communicate clearly and concisely in the English language

Ability to work in areas that can become crowded with equipment and/or people

Ability to work comfortably around special effects including, but not limited to: haze, strobe l ights, lase rs, etc.

Ability to work in loud environments

Ability to lift and carry up to 50lbs

Must be able to walk up to 0.5 miles to and from designated employee parking areas, including in varying earther conditions and during high-traffic event times

Must have the ability to work a flexible schedule including long hours, nights, weekends, and holidays

Must be able to work in cold/hot indoor and outdoor temperatures

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.