Bottle Shop Manager

Bottleshop Manager North Byron Hotel | Byron Bay, NSW Lead the retail operation at one of Byron Bay’s most exciting hospitality venues.

North Byron Hotel is looking for an experienced and commercially minded Bottleshop Manager to lead the day-to-day performance of our retail business. Based at 61 Bayshore Drive, you’ll play a key role in delivering an outstanding customer experience, developing a high-performing team and growing the retail operation.

Working closely with the Licensee, you’ll oversee retail performance, beverage offerings, team engagement, supplier relationships, marketing activity and operational standards.

What you’ll do Lead and motivate the retail team to deliver exceptional customer service

Drive sales, profitability, labour performance and expense control

Manage beverage listings, COGS, stock-related initiatives and supplier relationships

Review financial performance and identify opportunities to improve results

Develop and implement operational procedures and service standards

Build strong relationships with guests, team members, suppliers and the local community

Support the delivery of promotions, events and retail marketing initiatives

Monitor competitor activity and identify opportunities for growth

Recruit, train, coach and develop team members and leaders

Conduct team meetings, performance reviews and people-planning activities

Champion North Byron Hotel’s service standards, values and F&B non-negotiables

Ensure compliance with workplace health and safety, quality and regulatory requirements

Create a positive team culture that supports engagement, retention and continuous improvement

What we’re looking for You’ll be an experienced hospitality or retail leader with a strong understanding of beverage operations and the ability to balance exceptional service with commercial performance.

You’ll bring:

Experience managing a bottleshop, retail liquor operation or high-volume hospitality department

Strong knowledge of beverage products, service standards and customer experience

Proven financial and commercial acumen, including exposure to budgets, COGS and P&L reporting

Experience leading, coaching and developing high-performing teams

Strong communication, organisation and problem-solving skills

Confidence working with suppliers, marketing partners and local stakeholders

A proactive approach to identifying opportunities and implementing change

A genuine passion for creating memorable customer experiences

Why join North Byron Hotel? This is an opportunity to take ownership of a key retail operation within a vibrant, high-volume venue in one of Australia’s most iconic hospitality destinations. You’ll have the support of the Licensee and wider venue team, along with the autonomy to make a meaningful impact on performance, people and guest experience.

If you’re ready to bring your leadership, commercial thinking and passion for retail hospitality to North Byron Hotel, we’d love to hear from you.

Apply now to join the team.