Marine Service Sales & Operations Coordinator

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

Support the growth and smooth execution of marine service activities by combining customer-facing sales support with hands-on service coordination. The new joiner will located in Varna, Bulgaria and will works closely with customers, service engineers, workshop teams and internal functions to ensure responsive, high-quality service delivery and to identify commercial opportunities in the maritime market.

Your responsibility:

Customer & Sales Support

Develop and maintain relationships with shipowners, ship managers, shipyards and other marine customers

Support the preparation of quotations, service proposals and contract renewals in cooperation with Sales and Technical teams

Follow up on customer requests and commercial opportunities, ensuring timely and professional communication

Identify opportunities for spare parts, field service, workshop repairs and service agreements

Participate in customer visits and support commercial discussions with technical and operational input

Service Coordination

Coordinate workshop and field service activities from customer request through job completion

Plan and monitor service schedules, technicians, tools, spare parts and subcontractors

Ensure service jobs are delivered on time and in line with customer expectations and company standards

Act as a key point of contact between customers, service engineers, workshop teams and internal stakeholders

Support maintenance planning, troubleshooting and issue resolution for marine customers

Operational Support & Continuous Improvement

Monitor open jobs, priorities, costs and service performance

Maintain accurate records in company systems and ensure correct job documentation

Support the application of work instructions, HSE requirements and quality procedures

Contribute to improvements in service processes, customer response times and operational efficiency

Help ensure the availability and proper use of workshop and field service tools and equipment

Collaboration

Work closely with Sales, Technical, Supply Chain and Finance teams to support service execution and business growth

Coordinate with external service providers and subcontractors when required

Share customer feedback and market information to support business development initiatives

Challenges

Managing multiple customer requests and changing priorities

Balancing commercial responsiveness with operational feasibility

Coordinating service activities under tight timelines

Maintaining high standards of customer service, safety and quality

Your background:

Technical or commercial education; a marine, mechanical or engineering background is an advantage

Approximately 3–5 years of experience in sales, customer service, service coordination or after-sales activities

Previous experience in the marine or maritime sector is strongly preferred

Good understanding of technical service activities, spare parts and customer support

Confident communication and relationship-building skills

Practical, organized and customer-focused approach

Ability to coordinate several activities and stakeholders at the same time

English: working proficiency

What Success Looks Like

Satisfied customers and timely follow-up of requests

Well-coordinated service jobs and effective communication across teams

Growth in service, spare parts and contract opportunities

Accurate job documentation and reliable use of company systems

Consistent compliance with safety, quality and operational standards

Your benefits:

Attractive compensation & benefits

Employee Assistance Program

Global parental leave program

Flexible working models

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com.

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Job Family Group:

Service