Workday HR Operations Manager

Ensign is hiring!

Key Responsibilities:

1. Workday Operations and Support

• Help employees, managers and HR get the most from Workday by answering questions on standard capabilities and good practice, and pulling in the team on more complex or unusual cases.

• Keep Workday running well day to day, covering availability, performance, troubleshooting and maintenance.

• Contribute to Workday releases and HRIS projects, covering configuration, testing, implementation and post go-live support. Work with the team on solution design.

• Create and run training, knowledge-sharing sessions and user guides that help employees and managers adopt new features.

• Work with HR, IT and the business to understand what they need, and recommend practical ways to meet those needs in Workday.

• Maintain HR data, standard reports, dashboards, validation controls, documentation, configuration workbooks and process flows, in line with governance and audit requirements.

• Manage cases with Workday Support and keep the team updated.

2. Employee Experience and Automation

• Find ways to simplify everyday processes for employees and managers, such as requests, approvals and self-service tasks, using Workday capabilities (e.g. Workday Agents) and other tools.

• Spot gaps between how people work today and what Workday can do, recommend solutions, and build the agreed improvements.

• Gather feedback from employees, managers and HR on their Workday experience, and turn it into practical improvements.

• Keep up with Workday releases and AI capabilities, and suggest where they could help, with a view on value and risk.

3. HR Operations

• Handle complex employee lifecycle transactions (onboarding, transfers, data changes, offboarding) and check the quality of data changes, in line with SOPs and service levels.

• Keep employee data and personnel records in Workday and electronic files accurate.

4. Team Contribution

• Be the senior hands-on Workday resource for the team across releases, enhancements and escalations.

• Onboard new team members and coach colleagues on Workday and HR operations.

• Keep SOPs, guides and documentation current.

• Meet team KPIs and service levels.