Senior Team Member, Team 3 (National Scam Response Center)

NSRC Support  Raise a Suspicious Activity Report (SAR) on all suspected mule RHB account reported by BNM NSRC Floor Manager.  Update and compile daily cases reported by BNM NSRC Floor Manager for record keeping and statistical reporting.  Follow up with PDRM on customer complaint with regard to account blocking / Orders.  Perform tagging uplifting upon confirmation from relevant parties / e-FSA.  Respond on Branch / CCC / CA / GL Team’s queries related to NSRC

Online Banking and Scam Handling  Perform recovery of funds for RHB and OFI victims  Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks  Conduct Investigation on reported fraud cases and conclude cases timely  Data inputting, data maintenance and update of Loss Data Collection and Suspicious Activity Report when necessary.  Preparation / review fraud investigation documentation  Identify fraudulent transactions and cancel them from further processing  Ensure zero errors on case disposition (e.g. amount / account no / case conclusion / letters, etc)  Advice branches on action to be taken for scam related matters