Senior Functional Solution Architect – SaaS Implementation

About the role As a Senior Functional Solution Architect – SaaS Implementation, you'll ensure that our technical solutions align with customer needs while driving continuous improvement within the product and internal processes.

This is a hands-on functional SaaS role focused on complex implementation solution design, configuration quality, troubleshooting and reusable standards. It is not a cloud-infrastructure, software-development or pure pre-sales position. The responsibilities are split into customer-focused and internal/product-focused areas.

Customer-focused responsibilities:

Expert problem-solving: Solve complex challenges during client implementations, ensuring solutions are effective and user-friendly.

Technical solution alignment: Ensure customer requirements are met through tailored configurations and quality assurance.

Consultant support & escalation handling: Provide expert guidance to consultants, stepping in for complex scenarios and project escalations.

Communication & documentation: Engage with clients when needed, communicate technical concepts clearly, and document new approaches for team training.

Internal & Product-Focused Responsibilities:

Continuous improvement & training: Identify process enhancements, including opportunities to leverage AI, and train consultants to improve their skills.

Product insights & strategy: Share customer feedback with internal teams, explore how AI and emerging technologies can support scalable solutions, and contribute to product development by identifying trends and shaping future product directions.

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