Operations Coordinator (Media & Publishing)

OPERATIONS COORDINATOR (MEDIA & PUBLISHING)

Job Title: Operations Coordinator (Media & Publishing)

Job Category: Full-Time (40 hours per week)

Job Location: 100% work-from-home

Job Schedule: Mondays through Fridays, 9:00 AM - 6:00 PM Eastern Time

About Us: At C9 Staff, we’re passionate about connecting exceptional Filipino professionals with stable, global clients who truly value long-term relationships. As a freelancer in the Philippines, we understand your need for stability. That’s why we focus exclusively on long-term clients who value enduring partnerships. This approach ensures you have consistent opportunities to work on innovative projects with dynamic teams, providing the security and growth potential you seek. 🌟

We don’t just offer jobs; we offer career paths. Most of our clients stay with us for at least 4-5 years, so if you’re selected and find your perfect fit, you’re in it for the long haul! Imagine being recognized as a top performer and getting an all-expenses-paid trip to the US to visit your client. Or starting as a Data Entry Specialist and growing into a Data Analyst role over the years! These are just some of our success stories that make us more than just a remote staffing agency.

At C9 Staff, we don’t treat our team as mere headcounts; we root for your growth and success every step of the way. 🚀

So, are you ready to be our next success story? 😊

The Opportunity: We’re looking for a detail-oriented and highly organized Operations Coordinator to support our media and publisher operations team. You’ll play a critical role in keeping data accurate, processes smooth, and teams aligned. This is a great opportunity for someone who thrives in structured environments, enjoys working cross-functionally, and finds satisfaction in getting the small things right so the big things go smoothly. 🌟

Publisher Operations Support: Contact Maintainer 📇: Maintain and update publisher contact details for accuracy CRM Organizer 🗂️: Consolidate duplicate publisher records or aliases in CRM systems Onboarding Assistant 🚀: Correspond with publishers during onboarding-coordinate link building, pixel testing, and billing verification Launch Supporter 🎯: Track, document, and support new publisher launches, tests, and turn-downs with Publisher Managers Data Logger 📝: Ensure publisher property information is correctly logged and up to date Benchmark Collector 📊: Request and store benchmark stats for performance projections Test Tracker 🧪: Process test orders for new accounts and assist with troubleshooting as needed

Campaign & Asset Management: Media Kit Collector 📂: Request, review, and store publisher media kits and placement samples Creative QA Specialist 🎨: Ensure creatives match publisher specs and requirements Review Facilitator ✅: Coordinate internal review, feedback, and approvals for placement comps Creative Librarian 🖼️: Store client-approved creatives and keep live documentation current Link Builder 🔗: Generate and distribute tracking links, ensuring proper setup and communication Pixel Integrator 📥: Request postback integrations, piggyback pixels, and manage testing workflows

Billing & Financial Coordination: Finance Communicator 💬: Liaise with finance teams to communicate billing terms and project details IO Checker 📃: Ensure insertion orders are in place for all billing needs Billing Tracker 💸: Monitor and log billing changes and opportunities in the project management system

Project & Process Management: Data Integrity Lead 📊: Maintain clean data in project management and CRM platforms Automation Watchdog 🔁: Monitor automations and troubleshoot any issues to keep workflows running efficiently Documentation Organizer 📑: Maintain internal documentation, templates, and tracking logs Team Aligner 🤝: Support internal communications to ensure priorities are clear and processes are followed

Who You Are: Detail-Oriented 🧐: You double-check your work and keep systems tidy Highly Organized 📅: You love structured environments and smooth workflows Problem-Solver 🛠️: You spot issues early and offer smart, proactive solutions Clear Communicator 🗣️: You know how to communicate across teams and escalate when needed Collaborative Team Player 🤗: You enjoy working with others and bringing order to cross-functional efforts Digital Media Familiarity 📡: Experience in publisher operations, digital campaigns, or performance media is a plus Tracking Knowledge 📈: Familiar with ad tracking systems, pixel integration, and performance metrics Financial Awareness 💵: Understanding of basic billing processes and documentation like IOs Project Management Tools 🧰: Experience with ClickUp, Asana, Monday.com, or HubSpot is preferred

Our Ideal Team Member: Cares Deeply ❤️: Demonstrates a genuine interest in their work, as it reflects in the quality of the output Commits Fully 📝: Ensures tasks are completed as promised, without unnecessary delays Communicates Clearly 🗨️: Maintains clear and prompt communication with project managers and teammates Radiates Positivity 🌞: Brings a can-do spirit to work, fostering a supportive and upbeat team environment Collaborates Willingly 🤝: Works closely with cross-functional teams, including designers and project managers Seeks Growth 🌱: Commits to personal and professional development, staying updated with industry trends Requirements

At least 50 mbps stable Internet connection Back-up internet At least 8GB RAM Core i5 or higher processor Perfectly working webcam Perfectly working mic and audio Organized Workstation Benefits

100% Work from Home 💯 Monthly Grocery Allowance Monthly Internet Allowance Monthly Electricity Allowance Personal Medical Insurance Personal Dental Insurance Paid Leaves Paid Holidays