Implementation Specialist

We are looking for an Implementation Specialist who thrives in a fast-paced environment, is passionate about problem-solving, and is relentless in ensuring customers successfully adopt our platform. This role is not for the faint of heart-our customers are highly skilled tradespeople who have operated the same way for years. It takes patience, creativity, and leadership to guide them through change.

If you're a strategic thinker, an excellent communicator, and someone who loves a challenge, we want you on our team!

Where You'll Work:

Full-time, in-office at our headquarters in Dallas, TX. You’ll be right in the heart of the action, surrounded by a team of passionate, high-energy individuals who thrive in a collaborative, fast-paced environment.

What You'll Do:

Own the onboarding experience: Work hands-on with new customers to implement FieldPulse, ensuring a smooth and successful transition. Overcome resistance to change: Our customers are experts in their trade but often hesitant about new technology. You’ll need to be patient, adaptable, and persuasive to help them see the value of FieldPulse. Be a strategic partner: Understand each customer’s unique workflows, identify gaps, and propose tailored solutions-even when they’re set in their ways. Problem-solve in real-time: When product limitations arise, you’ll need to think creatively to develop workarounds that ensure a seamless experience. Lead training and education: Conduct onboarding calls, product training, and best practice sessions to get customers up and running. Keep implementation on track: Drive project timelines, track progress, and communicate effectively with both customers and internal teams. Stay cool under pressure: When customers get frustrated or threaten to cancel, you’ll need the confidence and resilience to de-escalate, refocus, and drive toward success. Work cross-functionally: Collaborate with Sales, Product, and Engineering to ensure customers have the best possible onboarding experience. Be a champion for our customers: Advocate for customer needs and provide feedback to improve the FieldPulse experience.

What We’re Looking For:

A relentless work ethic: You’re willing to go the extra mile to ensure customer success. 1+ years of experience in customer onboarding, implementation, or a similar customer-facing SaaS role. Project management skills: Ability to juggle multiple implementations while keeping customers engaged and moving forward. Strong communication and leadership: You’re clear, direct, and can guide customers confidently, even when they push back. Grit and adaptability: You embrace challenges, think on your feet, and don’t give up when things get tough. Critical thinking and problem-solving: You can troubleshoot technical issues, identify patterns, and develop creative solutions. High emotional intelligence: Y ou understand customer frustrations and can build trust while keeping implementation on track. Comfort with technology: You can quickly learn new software and teach others how to use it effectively.

What We Offer:

Impactful, Fast-Paced Startup Culture: Work on exciting projects that truly move the needle. You’ll have a direct impact on customer success and business growth. Every day presents a new challenge, keeping things exciting and far from routine. Comprehensive Health Coverage: Medical insurance, plus dental & vision benefits to keep you covered. Health & Wellness Perks: Memberships to keep you feeling your best. 401(k) Plan: S ecure your future while you grow with us. Clear Path for Growth: Transparent career progression, professional development, and promotion opportunities. Paid Parental Leave: Support for you and your family when it matters most.