Robotics Technician

About Bow Robotics

Bow Robotics, an Addtronics company, is a top tier provider of robot repair, robotic services, and robot parts. Our team is dedicated to helping customers maximize uptime, improve efficiency, and maintain reliable robotic operations through responsive service and technical expertise.

We pride ourselves on delivering exceptional customer support and hands-on technical service. As our customer base continues to grow, we are seeking talented individuals who are passionate about robotics, problem-solving, and helping customers succeed.

Position Summary:

Bow Robotics is seeking a skilled and motivated Robotics Technician to support both in-shop and field service operations. This role is ideal for an individual who enjoys hands-on technical work, troubleshooting complex automation systems, and working directly with customers to resolve equipment issues.

The Robotics Technician will play a critical role in maintaining, repairing, and supporting industrial robotic systems used in manufacturing environments. This position offers the opportunity to work with advanced automation technologies while contributing to the success of our customers and the continued growth of Bow Robotics.

Essential Functions and Responsibilities:

Diagnose, troubleshoot, and repair a variety of industrial robotic systems and automation equipment

Perform preventative maintenance and corrective maintenance activities to ensure optimal equipment performance

Travel to customer facilities to perform service, repair, installation, startup, and support activities

Assist with robotic system commissioning, testing, and validation activities

Collaborate with operations and service teams to prioritize, schedule, and complete customer service requests

Document service activities, repairs, maintenance records, and technical findings using Microsoft Office and internal reporting systems

Maintain effective communication with customers regarding equipment status, repair recommendations, and project updates

Provide professional technical support while representing Bow Robotics at customer sites

Follow all company safety policies, customer site requirements, and industry best practices

Participate in ongoing technical training and professional development initiatives

Support continuous improvement efforts focused on service quality, efficiency, and customer satisfaction

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications Desired:

High School Diploma or equivalent required

Minimum of two (2) years of mechanical, electrical, technical, or industrial maintenance experience, or related technical education

ABB robot experience

Forklift Certification or Experience

Strong mechanical and electrical troubleshooting aptitude

Proficiency with Microsoft Office applications

Excellent problem-solving and analytical skills

Strong verbal and written communication abilities

Ability to work effectively in fast-paced environments while maintaining professionalism and attention to detail

Valid driver's license with the ability to travel as required

Ability and willingness to travel up to 50% of the time

Nonessential Skills and Experience:

Three (3) to five (5) years of industrial maintenance, automation, or robotics experience

Experience programming industrial robots

PLC programming and troubleshooting experience

Experience working with machine vision or vision-guided robotic systems

EMMT, Mechatronics, Robotics, Automation, or related technical certification

Experience supporting manufacturing, automation, or industrial production environments

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:

While performing the duties of this job, the employee is frequently required to stand; walk; sit; reach with hands and arms; lift and carry items up to 70 pounds; climb stairs; balance; stoop and/or kneel.

Work Environment:

This position is performed in combination of warehouse and customer site environments supporting robotics service, repair, rebuild, and automation projects. Use of PPE including safety glasses, steel toe footwear, hearing protection, gloves, and other protective equipment as needed.

Position Classification

This is a full-time, non-exempt hourly position. Depending on the needs of the business, the ability to work more than 40 hours/week and/or weekends may be required.