CUX Design Specialist

We’re hiring a CUX Designer to own and scale our AI-driven self-service experience.

This is a hands-on role for someone who combines AI prompt engineering, conversational design, and data-driven CX optimisation to drive measurable improvements in digital containment and customer satisfaction.

Your responsibilities:

AI & Automation

Optimise AI bots through advanced prompt engineering

Build and refine AI-powered email auto-replies to improve accuracy and first-contact resolution

Improve containment, reduce escalations, and elevate automation quality

Self-Service Growth

Increase Self-Service Usage and reduce contact rate

Identify friction in digital journeys and implement scalable solutions

Knowledge & Content

Own Help Centre quality and AI-readiness

Ensure content is clear, structured, and automation-friendly

Salesforce Integration

Optimise Service Cloud flows, case automation, and AI integrations

Align bots, email automation, and service processes into one seamless experience

CX Ownership

Turn Voice of Customer and behavioural data into measurable improvements

Lead initiatives end-to-end - from insight to rollout

What You Bring

2–3 years in CX, UX, Conversational Design, or similar

Strong hands-on experience with AI bots & prompt engineering (LLMs preferred)

Experience with Salesforce Service Cloud

Proven success improving self-service and automation performance

Ownership mindset, analytical thinking, and strong communication skills

The starting salary for this position is €2,500 gross per month.

We offer:

A Truly Global Workplace – collaborate with 40+ nationalities across 25+ countries, embracing diversity, inclusion, and cross-cultural innovation

Hybrid & Flexible Work – balance your life and career with remote-friendly policies and modern offices across Europe

A Culture of Growth – accelerate your development with access to LinkedIn Learning, structured mentorship, and internal leadership programmes (HiPo & People Leader tracks)

Workation Programme – work remotely from abroad for up to 2 months per year and experience new cultures while staying connected and productive

Financial Growth Opportunities – invest in your future with our share purchase matching programme, doubling your contributions and fostering long-term rewards

Private Health Insurance – access comprehensive healthcare coverage tailored to local standards

Wellbeing Benefit – receive an annual wellness allowance to support your physical and mental health

Weekly Office Breakfast – enjoy a fresh start with breakfast at the office

We may use artificial intelligence (AI) tools to support specific parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses against predefined criteria. These tools assist our recruitment team but do not replace human judgment. All final hiring decisions are made by human recruiters.

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