Team Lead Insurance Follow Up

Facility:

Bone and Joint Center: 3555 S National Ave, Springfield, Missouri, United States of America, 65807

Department:

1688 Patient Financial Services

Scheduled Weekly Hours:

40

Hours:

8:00am - 4:30pm

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

Named one of Modern Healthcare’s Best Places to work five times.

Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.

Acknowledged by Forbes as one of the Best Employers for New Grads.

Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:

Responsible for working, researching and following up on accounts receivable for assigned payers and assigned clinics to insure timely reimbursement. This would include processing insurance credits for Managed C are, Medicare, Medicaid, etc. Responsible for providing customer service to clinic personnel, insurance companies and our patients.Education: ▪ Required: High School Diploma or Equivalent Experience: ▪ Required: 2 years customer service experience ▪ Preferred: Previous Insurance Follow Up and Medical Coding experience Skills: ▪ Excellent verbal and written communication skills ▪ Able to work independently and collaboratively in teams ▪ Proficient Computer skills ▪ Medical Terminology and Insurance Claim/AR Follow-up Licensure/Certification/Registration: ▪ N/A