Manager, Marketplace Performance & Strategy

The Manager, Marketplace Performance & Strategy is responsible for influencing the growth, optimization, and strategic direction of Inspire Brands' marketplace and delivery business across owned and third-party channels. This role leverages data-driven insights, financial analysis, partner management, and cross-functional leadership to influence business strategy, drive profitable growth, and support executive decision-making.

The Manager serves as a key leader within the Marketplace & Delivery team, owning performance reporting, delivery economics, forecasting, strategic initiatives, partner evaluations, and innovation programs. This position works closely with Brand DGE teams, Operations, Finance, Marketing, Product, Technology, and delivery partners to identify growth opportunities, improve performance, and advance Inspire's long-term delivery strategy.

*This position is required onsite 4 days per week, typically Monday- Thursday.

RESPONSIBILITIES

Marketplace Performance & Business Insights

Own enterprise marketplace performance reporting across Inspire brands and delivery partners

Develop executive scorecards, business reviews, strategic analyses, and performance narratives

Identify key growth drivers, risks, and opportunities through ongoing performance analysis

Translate complex data into actionable recommendations for senior leadership

Establish and maintain reporting frameworks, KPIs, and measurement methodologies across brands and channels

Serve as the business owner for Marketplace reporting tools, dashboards, and data governance processes

Ensure reporting accuracy, consistency, and scalability across brands and partners

Partner with analytics, data, and technology teams to enhance reporting capabilities and infrastructure

Lead and develop analysts supporting Marketplace & Delivery Strategy

Prioritize team workload and ensure delivery of high-quality analyses and business recommendations

Build strong relationships across Brand DGE, Operations, Marketing, Finance, Product, Technology, and executive leadership teams

Serve as a subject matter expert on marketplace performance, delivery economics, and industry trends

Forecasting & Financial Planning

Lead marketplace sales forecasting, target setting, and annual planning processes

Develop and maintain financial models to support business planning and investment decisions

Evaluate marketplace growth opportunities, forecast performance outcomes, and assess business impact

Partner with Finance and Brand teams to support budgeting, forecast updates, and long-range planning

Delivery Economics & Strategic Analysis

Lead financial evaluation of marketplace, owned delivery, and emerging fulfillment models

Assess profitability, customer acquisition efficiency, partner economics, and commercial proposals

Develop business cases supporting strategic investments, operational changes, and partnership decisions

Influence delivery strategy through rigorous analysis and recommendation development

Lead analytical workstreams supporting commercial negotiations and contract discussions

Monitor partner performance and identify opportunities to improve growth, economics, and customer experience

Collaborate with partners to evaluate new capabilities, pilots, and strategic initiatives

Develop business cases for programs including owned delivery, autonomous delivery, drone delivery, and new marketplace opportunities

Lead high-priority strategic projects supporting delivery growth, profitability, and operational excellence

Research industry trends, competitor activity, and marketplace developments to inform strategic direction

Support development of long-term Marketplace & Delivery roadmaps and growth strategies

Present recommendations and business updates to senior leadership

EDUCATION QUALIFICATION

Minimum: 4 yr degree

Preferred: 4 yr degree in business, Economics, Finance, Analytics, Engineering, Operations, Marketing, or related field

EXPERIENCE QUALIFICATION

5+ years of experience in strategy, analytics, consulting, finance, operations, marketplace, digital commerce, or related fields

Experience leading complex cross-functional initiatives and influencing senior stakeholders

Experience working with delivery, marketplace, ecommerce, retail, restaurant, or digital businesses preferred

REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES

Strong analytical and strategic problem-solving capabilities

Advanced financial modeling and business case development skills

Proven data storytelling ability to influence decisions through facts, analysis, and business recommendations

Strong executive communication and presentation skills

Ability to manage ambiguity and navigate complex organizational environments

Demonstrated ability to lead cross-functional initiatives and drive results

Strong relationship-building and stakeholder management skills

Strong u nderstanding of marketplace and delivery business models, economics, and industry trends

Ability to balance strategic thinking with operational execution

Continuous improvement mindset with strong attention to detail

DIRECT REPORTS

Analyst, Marketplace & Delivery Strategy, as applicable

TRAVEL REQUIRED

As needed

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple-it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.