Client Service Associate

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

Our Northbrook, IL office has an exciting opportunity for a Client Service Associate! As the primary point of contact for clients, this role is instrumental in fostering a welcoming office environment and delivering an exceptional client experience. The Client Service Associate provides comprehensive administrative and operational support to financial advisors, coordinates meetings and communications, manages account and service requests, and ensures seamless day-to-day office operations.

The hourly pay range for this role is $24.00 to $28.00/hour, depending on experience. We select our initial compensation target using national compensation survey data. When we make an offer, we then factor in things like tenure, performance, and geographic location to come up with the most accurate numbers. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.

Primary Job Functions

Reception and Office Support

Greet clients and ensure the office is clean and welcoming

Schedule meetings with product vendors and sponsors

Manage and distribute mail and coordinate overnight deliveries

Order office marketing materials and printer supplies; coordinate printer maintenance with vendors and Technology

New Client Onboarding

Ensure accurate completion of prospect and new client paperwork and setup

Follow up on funds transfers from surrendering companies

Maintain the CRM database and client files, including filing, copies, and data input

Research and follow up on issues with the Broker/Dealer, WEG Operations, and vendors

Record incoming assets to the appropriate tracking tool

Client Relationship Management

Engage with clients to understand their personal history and current financial needs

Prepare account transactions, trades, deposits, withdrawals, and required minimum distributions (RMDs)

Communicate to understand client requests, resolve issues directly or escalate to advisors as appropriate, including death claim processing

Collaborate with clients' tax or legal counsel as needed

Client Review Preparation and Follow-up

Gather client data and prepare materials for meetings and reviews

Conduct tax research, such as for IRS Forms 1099

Complete follow-up actions resulting from client reviews

Industry, Product, and Company Knowledge

Demonstrate knowledge of and adherence to WEG's Suitability Guidelines, operational processes, and sales model

Understand financial terminology and product offerings

Maintain working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices

Attend client services and company educational events; may attend vendor presentations

Team and Corporate Support

Assist advisor team operations to streamline processes

Complete operational projects to support enhancements and changes

Communicate process and sales updates to the team

Mentor and train Client Service Associates

Manage vendors to Service Level Agreements

All other duties as assigned.

Education/Qualifications

Bachelor's degree (or equivalent experience) in a relevant discipline

Customer service training, knowledge, or experience

Interest in learning financial concepts and products

Ability to work with deadlines, remain flexible under pressure, and prioritize work

Ability to work collaboratively as a team member

Ability to learn WEG's sales model, processes, and procedures

Ability to learn financial product features and riders

Ability to learn the client review process and its completion

Strong attention to detail and effective problem-solving skills

Superior verbal and written communication skills

Proficiency with Microsoft Office Suite or related software

Demonstrated ability to effectively use AI tools and technologies in daily work, including crafting prompts, evaluating AI-generated content, and integrating AI tools to enhance productivity while maintaining quality standards

Comfort with learning new AI applications and adapting to evolving AI tools and methodologies

WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state, pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as this level is $42,500 - $63,750. However, the base salary range bolded above ($24 to $28 per hour) is what we expect to pay as a starting range for this position.

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Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:

Training and professional development

Medical, dental and vision coverage (Available to full-time employees and their families)

Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses

Life and AD&D insurance – employer paid and voluntary options

Short-term and long-term disability, workers compensation – employer paid

401k with match and profit sharing

Wellness programs and resources

Voluntary benefits, including pet insurance

18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)

12 paid holidays each year (10 pre-determined and 2 floating days)

Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)

Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.

Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.

Click the following link to view Federal and E-Verify posters: Link

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.