Project Engineer (Customer Success) - Wireless

About Inorsa

At Inorsa, we’re not just building technology - we’re shaping the future of the telecom and structural engineering industries. With our groundbreaking automation tools, we are empowering engineers to transform the way critical telecom infrastructure is built, making it safer, faster, and more efficient than ever before.

Headquartered in Austin, Texas, and backed by top-tier venture capital, Inorsa is among the fastest-growing and most successful companies in the engineering tech space. We’re revolutionizing how engineers operate, from analyzing complex documents to producing high-quality construction drawings, while providing actionable insights that are changing the game.

As we continue to scale, we’re looking for visionary, forward-thinking individuals who are ready to push the boundaries of technology and drive real change. If you’re passionate about solving complex technical problems and making an impact in an industry ripe for disruption, we want to meet you.

About the Role

Inorsa is seeking a Project Engineer (Customer Success) to serve as the technical backbone of our customer relationships across the telecom infrastructure ecosystem. This is a hybrid role that blends customer success, telecom engineering domain knowledge, and technical expertise in SaaS.

In this role, you will own post-sale technical success and value realization for customers using the Inorsa platform. You will act as a trusted technical advisor to customer engineering teams while also serving as a customer-embedded product partner, ensuring our platform maps directly to real-world telecom workflows such as structural analysis, tower modifications, and infrastructure planning.

You will work closely with customers, product management, engineering, sales, and leadership to drive adoption, retention, expansion, and product-market fit. This role is ideal for someone who understands telecom infrastructure engineering and wants to apply that expertise in a high-impact SaaS environment.

What You’ll Do

Technical Success & Customer Ownership

Serve as the primary post-sales technical owner for a portfolio of telecom infrastructure customers

Develop and execute customer success plans aligned to engineering workflows, operational KPIs, and business outcomes

Act as a trusted advisor to structural engineers, RF engineers, project managers, operations leaders, and executives

Lead Executive Business Reviews (EBRs) focused on adoption, engineering efficiency, ROI, and roadmap alignment

Ensure customers achieve measurable value from platform adoption across planning, analysis, design, and delivery

Technical Enablement & Workflow Integration

Lead onboarding, configuration, and workflow mapping for engineering and design teams

Translate traditional telecom infrastructure processes (e.g., structural analysis, tower modifications, drafting) into scalable SaaS workflows

Support customer use cases involving:

M&A, Lease Abstraction, Data Warehouse

Structural analysis and modification workflows

Tower, mount, and infrastructure design

Engineering calculations, drawings, and compliance requirements

Act as the technical escalation point for complex customer issues, coordinating closely with internal engineering and support teams

Proactively monitor usage, system health, and adoption patterns to identify risk and optimization opportunities

Product Partnership & Voice of the Customer

Serve as an advocate and Voice of the Customer (VoC) for users

Partner closely with Product Management to:

Validate feature requirements against real-world engineering workflows

Influence roadmap prioritization with customer-backed insights

Participate in design reviews, betas, and early access programs

Translate customer feedback into clear, actionable product requirements grounded in industry realities

Help define success metrics for new features and support successful customer rollout

Adoption, Retention & Expansion

Drive product adoption and utilization across customer organizations

Identify renewal risks early through engagement signals and lead mitigation strategies

Partner with Sales and Leadership to:

Support expansion opportunities (additional modules, seats, or enterprise rollouts)

Provide technical credibility in late-stage sales or upsell conversations when needed

Support customers as they scale usage across teams, regions, and projects

Industry Expertise & Internal Enablement

Act as an internal subject matter expert on engineering workflows

Provide guidance on:

Industry best practices

Regulatory and compliance considerations

Emerging trends in infrastructure design and analysis

Contribute to internal enablement by mentoring teammates and helping build scalable customer success playbooks

What Success Looks Like

Customers view you as a core extension of their engineering team, not just a vendor contact

High Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) driven by trust, adoption, and expansion

Reduced churn risk through proactive technical engagement

Increased platform utilization across engineering and design workflows

Product roadmap decisions clearly informed by real customer needs

Scalable customer success processes that support company growth

What We’re Looking For

5+ years of experience in telecom project management, infrastructure engineering, technical customer success, technical account management, or solutions engineering

Strong domain knowledge in telecom infrastructure, such as:

Structural analysis of towers and mounts

Infrastructure planning, modification, and deployment workflows

Familiarity with engineering concepts (e.g., structural analysis software, CAD-based drafting, design calculations)

Experience supporting B2B SaaS platforms and cloud-based software

Proven ability to manage complex, multi-stakeholder customer environments

Strong communication skills with the ability to translate technical concepts into business value

Bachelor’s degree in Engineering or a related technical field (or equivalent experience)

Nice to Have

Prior exposure to product discovery, backlog prioritization, or roadmap planning

Experience working in early-stage or high-growth SaaS environments

Strong data fluency (dashboards, analytics, SQL familiarity)

PMP, Agile, or cloud certifications

Telecom Leasing, Zoning/Permitting, Construction

Tower Company and Carrier inner-workings

Network Operations, Integrations

Telecom Regulatory & Compliance, Site Acquisition

Key Benefits

Medical, Dental, and Vision Insurance Life Insurance & Disability Coverage Flexible Spending Account (FSA) & Health Savings Account (HSA) Commuter Benefits Unlimited Vacation Days Paid Sick Leave & Parental Leave