Director, Patient Services & Field Reimbursement

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We look forward to discovering your talents.

Welcome to an inspired career.

At Halozyme, we are reinventing the patient experience and building the future of drug delivery. We are passionate about the important work we do and constantly strive to do more. We embrace transformation and work hard to innovate for the future. We do this together, as One Team – we rise by lifting others up and believe in the power of working together for the collective win. That’s why we need you-to help us make a significant impact by taking on increasingly complex challenges, leaping beyond the status quo, advancing our mission and making our One Team culture thrive.

Join us as a Director, Patient Services & Field Reimbursement, and you’ll be part of a culture that welcomes diversity, thinks differently to solve problems, works collaboratively as one team, and delivers meaningful innovations that impact people’s lives.

This position is based in Ewing, NJ and follows a hybrid work schedule, requiring employees to work onsite three days per week.

How you will make an impact

The Director, Patient Services & Field Reimbursement Strategy leads the design, optimization, and execution of the company’s patient access ecosystem across co-pay programs, patient services (hub), field reimbursement, and pharmacy coordination within the US market.

This role serves as the strategic and operational owner of the end-to-end patient journey from prescription through therapy initiation and persistence. The Director, Patient Services & Field Reimbursement Strategy will build and lead a Field Reimbursement Manager (FRM) organization, oversee third-party patient services vendors, and establish business rules that ensure a consistent, efficient, and patient-centric access experience.

In this role, you’ll have the opportunity to:

Improve the patient access journey from prescription through first fill, persistent refill, and recapture by strengthening coordination across specialty pharmacies, patient services, and field reimbursement

Identify and eliminate friction in prior authorization, therapy initiation, and refill continuity to reduce abandonment and improve long-term adherence

Establish clear ownership and operating boundaries with Sales, enabling a focused model where demand generation and access execution are tightly aligned but operationally distinct

Design and operationalize consistent patient access pathways and business rules across channels to ensure a reliable, high-quality experience for patients and providers

Build and scale a Field Reimbursement Manager (FRM) model that enhances provider engagement, accelerates access resolution, and directly contributes to achieving commercial goals in prior authorization effectiveness, first fill, and therapy continuation

Optimize patient services and co-pay programs as performance levers to drive measurable improvements aligned to commercial goals in first fill, persistency, and overall access efficiency while balancing cost, quality, and outcomes

Lead the strategic design, execution, performance and continuous improvement of patient services programs, including co-pay assistance and hub services

Establish and refine business rules governing patient flow, access pathways, and program utilization

Ensure a consistent, patient-centric experience across retail, specialty pharmacy, and cash-pay channels

Identify gaps in access, affordability, and patient experience and implement scalable solutions

Elevate performance around first fill, copay utilization, and persistency

Optimize copay business rules, patient/clinician awareness, and investment to achieve high-end performance with frictionless user experience

Own end-to-end management of third-party patient services vendors

Develop, negotiate, and optimize service level agreements (SLAs) to ensure performance, quality, and cost-effectiveness

Monitor and evaluate vendor performance using both quantitative metrics and real-world outcomes

Lead vendor rescoping, selection, and transitions as needed, ensuring minimal disruption to patients and providers

Build, lead, and evolve a Field Reimbursement Manager (FRM) organization in line with defined KPIs and program objectives

Define operating model, roles, and performance expectations for FRMs

Ensure effective resolution of reimbursement, coverage, and access barriers

Drive coordination between FRMs, field sales, and patient services to support therapy initiation and continuation

Partner with Sales to clearly delineate responsibilities between demand generation and patient access execution

Collaborate with Trade & Distribution and pharmacy partners to optimize patient routing and product access

Align with Marketing, Medical, Finance, and Compliance to ensure coordinated execution of access strategies

Support product launches by ensuring access readiness and effective patient support infrastructure

Identify patients at risk of therapy abandonment and implement targeted interventions

Improve conversion from prescription to fill and enhance long-term persistence in line with brand strategy and commercial goals

Ensure patients are directed to the most appropriate and affordable access pathways

Optimize co-pay and patient services program spend and identify efficiencies to align with business objectives

Identify opportunities for cost efficiency through vendor optimization and program redesign

Establish KPIs and governance processes to monitor program performance and outcomes

Ensure all patient services and reimbursement activities comply with applicable laws, regulations, and company policies

Partner with Legal and Compliance to maintain appropriate program structures

To succeed in this role, you’ll need:

Bachelor’s degree required; advanced degree (MBA or equivalent) preferred with a minimum of 12–15+ years of experience in pharmaceutical/biotechnology market access, patient services, reimbursement, or related functions (An equivalent combination of experience and education may be considered)

Significant experience leading patient services programs, including co-pay and hub models

Proven experience managing third-party vendors and complex service level agreements

Experience building and leading field-based reimbursement or access teams preferred

Demonstrated ability to develop and implement strategic initiatives that improve patient access and business outcomes

Strong business sense with experience managing budgets and optimizing program spend

Ability to lead cross-functional teams and influence without authority

Strong analytical, problem-solving, and decision-making capabilities

Excellent communication and leadership skills

In return, we offer you:

Full and comprehensive benefit program, including an Employee Stock Purchase Program and 401(k) matching.

Opportunities to grow in a culture that prioritizes learning, development and progression through in-house programs and tuition reimbursement.

A collaborative, innovative team that works as one to amplify your impact-on your career, the work you do and patients’ lives.

The most likely base pay range for this position is $180K - $252K per year. Several factors, such as experience, tenure, skills, and particular business needs, will determine an individual’s exact level of compensation. Base salary is only one element of employee compensation at Halozyme. Total compensation could include bonuses, sales incentives, and equity awards.

Halozyme, Inc. is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Accessibility and Reasonable Accommodations:

Halozyme is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or accommodation due to a disability, contact Human Resources at hrbox@halozyme.com.

To view all our open positions, please visit our career page. Additionally, our benefit offerings can be found here.