Bilingual Call Centre Representative

Bilingual Customer Service Representative

(Onsite – Toronto)

Contract-to-Hire | $25.50/hour | 24/7 Shift Rotation

We are hiring Bilingual Customer Service Representatives to join a large national call centre in Toronto. In this role, you will handle phone and email inquiries related to building maintenance and specialized services, delivering high-quality support to stakeholders in a fast-paced environment.

This is a fully onsite, contract-to-hire opportunity with comprehensive training and shift rotation across mornings, afternoons, and nights and weekends.

Shift Details

Shift duration: 8 hours (30-minute unpaid break)

Shift Timings:

Morning: 8:00 AM – 4:00 PM

Afternoon: 4:00 PM – 12:00 AM

Night: 12:00 AM – 8:00 AM

Must be available for rotating shifts, including weekends and holidays

Training: 6–8 weeks (day shift)

Key Responsibilities

Handle inbound calls and emails related to service requests, inquiries, and complaints

Accurately document interactions and maintain detailed notes

Resolve customer issues professionally, including complex and escalated cases

Liaise with internal teams and stakeholders to ensure timely resolution

Process and manage service requests and communications

Deliver exceptional customer service through clear written and verbal communication

Manage call flow independently while maintaining quality and productivity standards

Adhere to organizational policies and best practices

Qualifications & Requirements

Fluent in English and French (spoken and written)

Minimum 1 year of customer service experience

Typing speed of at least 40 WPM

Proficiency in Microsoft Office (Outlook, Word, Excel)

Strong problem-solving and decision-making skills

Excellent organizational and multitasking abilities

Strong interpersonal skills and team-oriented mindset

Ability to work independently in a high-volume call centre environment

Enhanced Reliability Clearance required

AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.

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