Wireless Access Technician

White Glove Infrastructure Technician

Department: Professional Services / Field Operations

Location: Nationwide (Travel Required) 50% travel

Build More Than Infrastructure. Build Customer Confidence.

Our White Glove Infrastructure Technicians don’t simply install technology-they deliver

enterprise infrastructure with precision, craftsmanship, professionalism, and an uncompromising

attention to detail.

Every rack we build, every cable we route, every access point we mount, and every customer

interaction represents the our brand. We’re looking for professionals who take pride in

their work, notice the details others overlook, and understand that the difference between a good

installation and an exceptional one is craftsmanship.

If you’re passionate about quality, enjoy building clean and organized infrastructure, and believe

every detail matters, we’d love to hear from you.

Position Summary

The White Glove Infrastructure Technician is responsible for installing, integrating, testing, and

documenting enterprise networking, wireless, server, and data center infrastructure for customers

across North America.

This role requires exceptional attention to detail, technical craftsmanship, and a commitment to

delivering installations that exceed customer expectations. Successful technicians take ownership

of the finished product and consistently deliver work that is clean, organized, reliable, and built

to last.

Every installation should reflect the professionalism and quality standards that define the

White Glove experience.

What You’ll Do

Enterprise Infrastructure Installation

Install and mount wireless access points

Rack and stack switches, routers, firewalls, servers, storage systems, and

enterprise IT infrastructure

Install network cabinets, equipment racks, UPS systems, rack PDUs, and cable

management systems

Install patch panels, ladder rack, basket tray, conduit, raceways, and cable

pathways

Perform equipment replacements, relocations, and decommissioning

Install equipment according to manufacturer specifications and engineering

documentation

Structured Cabling

Pull, route, terminate, and test Cat5e, Cat6, Cat6A, and fiber optic cabling

Install single-mode and multimode fiber infrastructure

Maintain proper cable routing, bend radius, and support methods

Install patch cords and complete equipment cross-connects

Build clean and organized rack elevations

Ensure proper airflow and cable management Verify equipment placement against design documentation Dress copper and fiber cabling to White Glove standards

Wireless Infrastructure

Install and replace enterprise wireless access points

? Verify proper AP placement and orientation

? Follow wireless design documentation

? Assist with wireless validation and post-installation testing

Testing & Validation

? Certify copper cabling

? Test fiber optic infrastructure

? Verify equipment connectivity

? Perform visual quality inspections

? Assist engineers with infrastructure validation

? Identify installation issues and proactively resolve or escalate concern

? Capture installation photographs

? Record cable identifiers and equipment serial numbers

? Update rack elevations and installation documentation

? Complete daily project reports

? Support creation of accurate as-built documentation

Customer Experience

? Represent the company professionally on every customer engagement

? Communicate effectively with customers and project teams

? Maintain clean and organized workspaces

? Protect customer facilities and equipment

? Leave every work area cleaner than it was found

White Glove Academy & Certification

We don’t simply hire technicians-we develop highly skilled infrastructure

professionals.

Every newly hired White Glove Infrastructure Technician participates in our White

Glove Academy during their first 30 days of employment.

This immersive onboarding program combines classroom instruction, hands-on lab exercises,

and real-world installation scenarios conducted within our dedicated warehouse training facility.

Training includes:

? White Glove installation standards

? Enterprise rack integration

? Structured copper cabling

? Fiber optic installation

? Wireless access point installation

? Equipment mounting techniques

? Cable management best practices

? Labeling standards

? Testing and certification procedures

? Documentation requirements

? Customer communication

? Safety and job site professionalism

Upon completion of the Academy, technicians must successfully pass both written and hands-on

certification exams demonstrating their ability to perform enterprise installations that meet

our White Glove standards.

Certification includes evaluation of:

? Installation quality

? Attention to detail

? Rack aesthetics

? Cable management

? Equipment mounting

? Labeling accuracy

? Documentation

? Testing and validation

? Professionalism

? Safety

Only technicians who successfully complete the certification process are authorized to

independently represent the company on customer engagements.

What Makes Someone Successful

Technical skills are important.

Craftsmanship is what sets our team apart.

The expectation is simple:

When another engineer opens a rack years later, they should immediately recognize it was built

by our organization.

Qualifications

Required

Experience installing enterprise network infrastructure

Experience with structured copper and fiber cabling

Experience mounting wireless access points and network equipment

Ability to read floor plans, rack elevations, and installation drawings

Basic understanding of enterprise networking hardware

Ability to safely use hand and power tools

Preferred

BICSI Installer or Technician Certification

OSHA 10 or OSHA 30 Certification

Fluke cable certification experience

Fiber termination and testing experience

Experience installing Cisco, Juniper, HPE Aruba, Palo Alto, Dell, HPE, or similar

enterprise technologies

Experience working in enterprise data centers

What We Value

We’re looking for professionals who:

Take ownership of their work