Tokyo Campervans - Customer Support Specialist

Responsibilities:

Respond to inbound leads via phone, email and CRM system (WIX)

Lead qualification and upselling of services with incentive to convert leads to customers

Planning, resourcing and scheduling for bookings and cleaning

Manage inventory / orders of supplies for vans

Manage enquiries and build quotations for special customer requests

Work closely with marketing team on special projects, offers and campaigns

Manage special offers and seasonal campaigns and work with marketing team to ensure website accuracy and FAQs are consistently updated

Coordinate with new and existing vehicle partners especially for end of month closing and revenue share statements

Pre / post booking checklist management, ensuring all cars are cleaned and repaired and maintained before and after bookings