Product Designer

Software is not just vital but a strategic cornerstone of our operations. We’re looking for a Product Designer to set the cross-application UX direction for our commercial software - from pharma cold-chain visibility that helps temperature-sensitive medicines move safely around the world, to ULD tracking for airlines. You’ll define a consistent, high-quality experience across our modules and applications and support our specialised designers in bringing that experience to life, while remaining hands-on in discovery, from the first user conversation through to the final UX.

📍 Location: We are open to candidates based anywhere within the UK, Spain, and the Netherlands, with remote working available within these countries. Hybrid option available in the Netherlands.

Founded in Switzerland in 2012, SkyCell is transforming global pharmaceutical supply chains through a combination of advanced temperature-controlled containers, IoT connectivity, and digital solutions.

Our integrated product ecosystem helps leading pharmaceutical companies reduce risk, improve operational efficiency, and ensure the safe delivery of life-saving medicines worldwide.

Today, SkyCell operates at the intersection of hardware, software, data, and logistics - combining Swiss engineering excellence with a growing digital platform to shape the future of connected pharma supply chains.

Why SkyCell?

🌱 Purpose-Driven Work: Make a real difference by contributing to a more sustainable future in global logistics and healthcare.

🚀 Innovation at Heart: Work with cutting-edge technology and be at the forefront of supply chain innovation.

🌎 Stronger together: Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way.

💡 Growth Opportunities: We believe in investing in our people – continuous learning and development are key pillars of SkyCell.

🏆 Award-Winning Culture: Join a workplace recognized for its commitment to excellence with a ‘Great Place to work’ award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well-being.

What You'll Do:

A dedicated framework team owns our Design System and Design Guidelines, while embedded designers craft the screens and flows within each product module. Your role is to set the overall direction for the experience they design towards - including experience principles, end-to-end journeys and measurable outcomes that help multiple modules feel like one product.

You will:

Lead discovery end-to-end, including user research and interviews, journey mapping, jobs-to-be-done, pain points and opportunities, and translate research into a shared foundation for UX and product decisions

Create wireframes, mock-ups and prototypes hands-on using Figma and/or code to explore and test concepts during discovery, and run evaluative tests with users and engineers

Define the cross-application UX vision, design principles and success metrics together with Product and Marketing

Support and align our specialised designers - framework and embedded - around a consistent experience across modules and applications

Communicate UX principles and investment priorities to senior leadership, demonstrating the value and potential impact of UX-related roadmap items

Maintain the UX roadmap and prioritise pattern and design investments with the framework team

Produce high-level experience flows and service blueprints that connect journeys across applications and domains

Review Design System and module deliverables for alignment with experience strategy and brand

Support embedded designers from discovery through to delivery by co-framing problems, reviewing flows against the cross-application blueprint and ensuring continuity across user journeys

Set KPIs and use analytics, user research, A/B tests and competitive analysis to inform and refine design decisions

Promote a UX culture centred on user needs, inclusive design and accessibility standards such as WCAG across the organisation

Collaborate with Marketing on tone, terminology and brand consistency across products