[Internship] SAP/4 HANA Operations & Incident Management (F/M)

Company

AUTOMOBILE DACIA SA

Job Description

🚀 We are looking for a motivated intern to support the SAP implementation Procurement team during the post-implementation phase of the S/4 HANA solution. This internship is a great opportunity to learn how business processes, user support, incident management, and continuous improvement work in a large transformation environment.

Welcome to the future… to Drive Your Future, our internship program designed so that you are at the center of the experience. If you want to learn, contribute, and grow in a professional, dynamic, and international environment, this program is for you!

Duration: 6 months

Schedule: 30 hours/week (6 hours/day)

Location: Bucharest

Working Type: hybrid

🔍 Why choose Drive Your Future?

You bring motivation → We offer real, impactful projects.

You are curious → We give you access to expertise and people you can learn from.

You seek clarity → We provide structure and guidance.

You want impact → We involve you in global projects.

You think long-term → We offer you a START to your career.

🛠️ What will you do?

User Support and Incident Management

Provide operational support to end users in using the S/4 HANA system based on existing processes and procedures

Monitor daily incidents logged by users or Helpdesk in ServiceNow (SNOW) and/or JIRA, analyze the underlying issues, identify the team responsible and assign / redirect incidents to ensure timely resolution

Perform corrective actions according to specific procedures for issues that fall under Procurement support team responsibility

Ensure proactive follow-up of incidents until resolution, including feedback provided to end-users

Reporting and Analysis

Monitor and report incident volumes and response times

Collect and consolidate user feedback on issues encountered

Analyze incidents and errors by frequency, category and root-cause, to provide clear visibility into patterns and actions needed

Collaboration and continuous improvement

Participate in incident resolution and review meetings with business teams, project teams and IT

Provide insights and feedback on process from the end-user perspective

Propose process and / or system optimization to prevent similar incidents in the future

Propose updates to training materials to improve user experience

What you will gain

Practical experience in finance and procurement operations within an international environment in a leading international automotive group

Structured mentorship and integration within the team

Development of analytical and Excel skills, as well as practical process and business knowledge

Exposure to real business processes and IT tools (SAP, Service Now, Jira)

🎯 The profile we are looking for:

Graduate or student, preferably in Business, IT, or related field

Knowledge of Excel (pivot table, VLOOKUP, XLOOKUP, formulas

Good level English and / or French

Analytical mindset, attention to detail

Interest in working with data and procurement and financial processes

Good communication skills

💛 What we offer?

A dedicated mentor who will guide you throughout the program.

A flexible schedule adapted to your availability.

Internship allowance.

Access to our online learning platform for personal and professional development.

Networking opportunities and interaction with specialists from various fields.

All applications will be considered regardless of race, nationality, ethnicity, color, language, religion, social origin, genetic traits, gender, sexual orientation, age, disability, chronic non-communicable disease, HIV infection, political choice, family status, membership or trade union activity, belonging to a disadvantaged/vulnerable category.

#CoolAutoMaker

Job Family

Finance & Control

Contract Duration

6 months

Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves. We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form.

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