Senior M365 / Intune Client Management Specialist

Responsibilities

Windows 11 Rollout Support

Support device onboarding via Autopilot Validation and handling of hardware hash imports Troubleshooting Autopilot deployment issues Execution of device readiness checks Monitoring rollout progress and identifying blockers

Intune Device Management

Monitoring enrollment and device status Troubleshooting enrollment and configuration issues Review and analysis of compliance status Execution of predefined remediation steps BYOD (Entra Registered) – Compliance Support

Analysis of compliance issues on BYOD devices User guidance for resolving compliance problems Validation of device configuration Escalation of complex issues Corporate Devices (Entra Joined)

Support of company-managed devices Troubleshooting policy and configuration issues Support device lifecycle (reset, reprovisioning) Validation of compliance and configuration Software Deployment & Patch Management

Monitoring application deployments in Intune Analysis of failed software installations Monitoring Windows update and patch status Identification of recurring deployment issues Suggestion of remediation actions Software Packaging Coordination

Validation and testing of application packages Support for package acceptance and quality checks Creation of requirements for packaging requests Coordination with internal and external packaging teams Feedback and rework coordination Intune & Client Ticket Handling (Second Level Support)

 Processing of incidents and service requests in the area of Intune and client management

 Analysis and prioritization based on SLAs and support processes

 Troubleshooting of:

Autopilot and enrollment issues BYOD compliance errors Software installation failures Patch and update issues Policy conflicts Ticket Analysis & Quality Assurance

Structured documentation of tickets and solutions Identification of recurring issues (problem patterns) Creation of standard solutions and runbooks Ensuring audit-ready ticket documentation Escalation & Collaboration

Structured escalation to 3rd level / engineering teams Collaboration with: Endpoint / Intune engineering Packaging teams Security and compliance teams Providing analyzed tickets including logs and root cause indicators Monitoring & Proactive Incident Detection

 Monitoring Intune dashboards and reports

 Identification of incidents based on monitoring data

 Proactive ticket creation in case of:

Increased deployment failures Compliance issues Update problems Operational Monitoring & Reporting

Creation of regular reports on: Device compliance rates Deployment success rates Patch status Tracking Windows 11 rollout progress Identification of weak points and trends Device Lifecycle Management

Support device lifecycle: Enrollment Re-provisioning Retirement and wipe Validation of device inventory data Cleanup of inactive or outdated devices

Knowledge Management & Documentation

Creation of user documentation (e.g. BYOD fixes) Maintenance of knowledge base articles Documentation of known issues and solutions Continuous Improvement & Problem Management

Identification of root causes for recurring issues Reduction of repeated incidents Improvement of processes and runbooks Feedback to engineering teams Pilot & Rollout Support

Support pilot phases in controlled environments Validation of deployment concepts Collection of feedback and issue patterns Security & Compliance Support (Operational Only)

Monitoring of device compliance status Support remediation of non-compliant devices Basic troubleshooting of client security issues No ownership of policies or governance