Guest Service Agent

About us

At De L'Europe, hospitality is more than a concept; it's an art woven into every detail of our service. As the radiant centrepiece in the heart of Amsterdam, we offer not just accommodation but, above all, an unforgettable experience. From the warm reception at the front desk to the minutest details in our rooms, everything is crafted to convey Original Amsterdam Luxury to our guests.

What you'll do

As a Guest Service Agent, you are the first and last face our guests see and that is what makes your role truly special. You welcome guests with a genuine smile and ensure a seamless check-in and check-out experience that sets the tone for their entire stay. You know the hotel and Amsterdam inside out, and you love sharing that knowledge by offering personalised advice on our amenities and the city's finest spots. You manage reservations and room assignments with efficiency and precision, and whenever a guest has a question or complaint, you handle it with the professionalism and empathy that define De L'Europe. You work closely with all other departments to ensure every guest experiences the Original Amsterdam Luxury we promise; every day, in every interaction.

Who you are

An enthusiastic professional with experience in guest service, preferably in the hotel industry

Excellent communication skills and a friendly, guest-focused attitude

Proficient in multitasking, even in busy situations

Knowledge of reservation systems and Opera PMS is a plus

Thrive in a dynamic environment and have an eye for detail

Flexible working hours, including evenings, weekends, and holidays.

Nice to have

Passion for luxury hospitality and the desire to contribute to unforgettable experiences

Experience with different cultures and languages

Local knowledge of Amsterdam for personalized guest recommendations.