Customer Operations Consultant [Future Opening - Q1 2027 Start]

About the role

We are looking for an enthusiastic, results-oriented Customer Operations Executive to join our Operations team. A hands-on individual that is energetic and keen to deliver a stellar customer experience for a fast-growing electricity retailer.

Due to business expansion we're anticipating for this person to start only in Q1 2027, ideally in February or March.

What you'll do

Manage day to day business processes using Salesforce Act as the first point of contact to attend to customer queries Focus on back-office and billing related operations Follow through on customer issues, monitoring and continuously improve customer experience Work with SP Services on account-related matters such as account closures, contestability application, novations and relocations, etc. Resolve product or service problems, clarify customer issues, determine the root cause of the problem, and figure out the best solution to the problem Go above and beyond to deliver a stellar customer experience Inspire others to deliver excellent customer service Manage any other ad-hoc operations projects

You will be a good candidate if you

Knowledge of appropriate usage of Salesforce Relevant customer operations experience and feel you have what it takes to be successful in this role Eagerness and sincerity to help resolve customer issues Excellent written and verbal communication skills Great attention to detail, maintaining accuracy and speed Strong interpersonal and management skills to collaborate and create excitement through value addition Strong integrity and work ethics Ability to excel independently with a strong sense of ownership Interest in renewable energy

Extra points if you

Have relevant exposure to the energy market Possess a basic understanding of cross-functional processes and financial concepts related to sales and cost to serve Creative thinking ability with proven problem-solving skills Are tech-savvy

Culture & Benefits

An exciting start up position where you can make an impact The opportunity to work closely with senior leaders and make a visible impact as the business scales Work in an open-minded and dynamic environment Support for professional development and continuous learning Five weeks annual leave and great work-life balance