Senior Human Resources Operations Specialist

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary:

Acrisure is seeking a Senior HR Operations Specialist to join our growing team in Grand Rapids, MI. The Senior HR Operations Specialist delivers high-quality, compliant HR operation service across the employee lifecycle. The role owns defined end-to-end operational processes, manages complex transactions and queries within scope, and provides professional support to employees and managers, escalating higher-risk or non-standard issues where required.

This role works with a team that delivers core HR operational services across the employee lifecycle, including onboarding, offboarding, people data and MI, absence management, and HR systems support through Workday and Service now. The role closely partners with HRIS, HR Business Partners, Talent, L&D, Payroll, and Benefits colleagues to ensure accurate, timely, and customer-focused HR service delivery. The Senior HR Operations Specialist supports employees primarily within North America with exposure to additional jurisdictions as required.

Responsibilities:

HR Operations & Reporting

Escalation point for complex, non-standard, and high-risk HR Operations cases  Own and oversee end-to-end HR operational processes  Ops lead for non-standard onboarding, offboarding, and employee lifecycle scenarios (e.g. international hires, TUPE, exceptions) Define and maintain HR data standards, controls, and audit frameworks  Oversee data quality, audit activity, and remediation  Provide direction on HR systems usage (Workday, ServiceNow)  Ensure operational controls and compliance procedures are embedded in Ops processes Oversee service delivery against SLAs  Lead HR reporting and MI  Provide guidance to Specialists and Administrators  Support data and analytics reporting to aid HR decision-making and strategy. Support creation of HR reporting Train employees and managers in the effective use of HR systems and tools. Lead operational readiness for cyclical HR activities (e.g. merit, bonus, performance reviews) Support continuous improvement of HR Ops processes and system utilization. Payroll & Benefits

Partner with Payroll and Benefits teams on process, data, and controls  Act as escalation point for complex payroll issues  Oversee readiness and integrity of HR data for payroll  Support payroll governance and audit readiness  HR Policy & Guidance

Escalation point for employee HR queries, providing accurate guidance and support Interpret HR policies from an operational perspective and translate them into workable processes. Create and deliver training materials for HR processes and systems. Provide day-to-day support to HR Advisors on HR Operational matters. Partner with the wider HR team to deliver a consistent approach to HR services. Support the review and implementation of HR policies, ensuring alignment with local legal requirements and company values. Project Work & Collaboration

Lead HR Operations workstreams within projects  Drive standardization and continuous improvement  Partner cross-functionally for aligned delivery  Contribute to process documentation and knowledge base  Lead operational readiness for cyclical activities  Coordinate, support and participate in regulatory and audits and checks (e.g., FCA/SMCR if relevant) Prepare documentation for internal and external audits. Continuously look to enhance system utilization, improve user experience, and increase team efficiency. Complete ad hoc HR tasks as required. Leadership & Team Oversight

Provide day-to-day leadership to HR Operations team members  Set expectations on quality and delivery  Support capability development  Manage relationships with external HR service providers. Drive consistency in ways of working  Act as an escalation point within HR Operations  Requirements

Required Qualifications

Strong decision-making and judgement  Ability to manage complex and sensitive matters  Strong stakeholder management  High attention to detail and compliance focus  Continuous improvement mindset  Ability to lead through influence  Strong analytical capability, able to use data to support reporting, insights, and decision-making Collaborative, adaptable, and comfortable working across regional/global environments Technical Knowledge

Strong understanding of HR processes and the employee lifecycle Working knowledge of employment practices and regional considerations Proficient in Microsoft Office, with strong Excel capability Advanced HRIS experience (Workday, ServiceNow) for transactions, reporting, and process tracking Working knowledge of payroll processes and downstream impacts Knowledge of data controls and audit requirements  Education and Experience:

Required Qualifications

Significant experience in HR Ops, shared services, or HR admin with exposure to end-to-end processes; 3 – 5 years experience Experience managing complex HR operational scenarios  Experience providing team oversight  Demonstrated experience handling more complex HR queries and process scenarios Preferred Qualifications

Multi-country experience preferred  ServiceNow experience preferred #LI-MF2

#LI-Onsite

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

… and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.