Client Account Associate

As a Client Account Associate, you will ensure that all clients receive exceptional service throughout their engagement with our firm. You will be responsible for client outreach on receivables and help create solutions to resolve client questions. This role requires a tenacious individual with a growth mindset, capable of adapting to change and working through obstacles. You will be expected to meet/exceed individual and departmental goals and objectives set forth. High performance in this role will lead to further growth opportunities within alliant.

As a national premier consulting firm, alliant is focused on providing solutions to help businesses transform and thrive. alliant offers six different service lines to our clients. This role is within our Accounting department, which supports all service lines across the organization.

Responsibilities:

Collaborating with internal departments and fostering an environment of teamwork

Create organic Raving Fans by delivering an A+ client experience

Conduct research to provide solutions for issues concerning client billing

Provide feedback and share ideas/suggestions to raise the bar of excellence

Create solutions for client questions/issues

Use proven strategies to contact clients via telephone to reconcile outstanding receivables

Document client calls and suggest next action items to internal Business Development Team

Introduce clients to our various service lines and how they could benefit their business

Create account reconciliations for services rendered on projects

Identify when escalated measures and/or negotiations are necessary

Collect tax documents from clients to assist with Internal Revenue Service (IRS) inquiries

Qualifications:

Bachelor's degree (preferred in Business Management or Accounting)

Preferred 1-2 years of related client service experience

Proficiency in Microsoft Office Suite (especially strong Excel skills) and other relevant software applications

Strong analytical skills to help develop potential solutions for complex issues

Excellent verbal and written communication skills

Ability to diffuse escalated situations with clients, maintaining a professional and calm demeanor

Able to prioritize work and manage multiple tasks with a high client volume

Ability to work effectively both as a team and independently

Ability to analyze issues, think critically, find solutions, and use escalated tactics concerning late payments or disputes

Detail oriented with strong organizational skills

Internal passion and drive for self-investment

High sense of urgency with the ability to meet deadlines, achieve monthly/quarterly goals, and adapt to changing priorities

Receptiveness to performance feedback within a team environment is essential

Candidate must reside or relocate to Houston, TX

alliant offers a comprehensive compensation and benefits package including 100% employer paid medical/dental premiums for single coverage for some options, 401(k) matching, PTO, company provided life insurance and disability, onsite gym and group exercise classes, paid covered parking, and more!

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