ServiceNow Developer

ServiceNow Developer1 ServiceNow Developer - Role Requirements Extensive experience with custom application development and integration flows required.

Core Platform & Development Required

5+ years on the ServiceNow platform with hands-on development across multiple releases. Deep expertise in scoped application development - design, packaging, and lifecycle management. Store-ready or internal app delivery experience preferred. Business Rules, Script Includes, Client Scripts, UI Actions, and UI Policies - both synchronous and async patterns. GlideRecord, GlideSystem, GlideAjax, GlideAggregate - fluent across all major server-side APIs. Flow Designer and legacy Workflow Engine - build, debug, and migrate. ACL design and security architecture - table, field, and record-level control.

Integration & APIs Required

Scripted REST APIs - design and expose ServiceNow data as REST endpoints. REST/SOAP outbound integrations - MID Server, direct HTTP, and IntegrationHub spokes. IntegrationHub - custom spoke development, action design, and step configurations. Import Sets and Transform Maps for bulk data ingestion and field mapping. MID Server architecture - deployment, troubleshooting, ECC queue management. SAP JCo or JDBC connector experience a strong plus. OAuth 2.0, JWT, and API key authentication patterns for inbound and outbound flows.

Service Portal & UI Development Preferred

Service Portal widget development - full stack: server script, client controller, HTML, SCSS. AngularJS (1.x) - $scope, $http, custom directives, $sp service. Service Catalog configuration - variable sets, catalog client scripts, UI policies. UI Builder and Next Experience (Polaris) - workspace and page composition.

DevOps & Development Practice Preferred

Source control with ServiceNow Studio - Git-backed app development and branching strategy. ATF (Automated Test Framework) - suite authoring and CI pipeline integration. Update Set discipline - scoped change packaging, collision resolution, and environment promotion. Instance Strategy - sub-production environment management (dev / test / prod).

Certifications & Domain Depth CSA + CAD certifications - minimum baseline, required. CIS-ITSM, CIS-HR, or domain-specific certifications aligned to implementation scope - preferred. Experience across ITSM, HRSD, ITOM, or SecOps modules depending on org focus. Demonstrated delivery of at least 2 full-cycle custom app builds from requirements to production.