Customer Advocate Senior Associate - GBP

Join Us!

At Google Operations Center we help Google users and customers solve problems and achieve their goals-all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

As a Customer Advocate Senior Associate, you will be responsible for delivering support in achieving metrics and be directly responsible for client satisfaction on service delivery

Position Responsibilities

Performing call/chat/email support to the customers in line with the processes/procedures defined

Ensuring delivery of the best of skills and wills in the Operations

Work in accordance with the Team Leads and highlight any shortcomings in the processes

Identifying and implementing process improvements

Build positive relations and teamwork

Minimum Qualifications

Excellent verbal and written English language skills

Bachelor’s degree from an accredited institution, or must have reached college level with at least 2 years of prior work experience in a BPO and/or captive service organizations

Should have worked in a process driven environment

Need to have prior GMB experience (preferable)

Knowledge of International call /Chat/ Email handling and evaluating skill

Preferred Qualifications

Good MS PowerPoint and MS Excel skills.

Amenable to work on shifting schedules (e.g early morning and late night)to support different global locations

Ability to manage multiple ongoing tasks and balance workload effectively against deadlines

Benefits

We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage

We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy.

Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.

Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.