CS Representative - Sales Support

Department:

Operations

Job Description:

JOB SUMMARY: The National Logistics Account Manager is responsible for ensuring the company can provide truckload coverage for customer-awarded freight while also securing additional opportunities. Because this position is responsible for the growth and retention of dedicated opportunities, all direct and extended functions of this role are critical to maintaining a competitive edge and preserving the overall integrity of company services.

KEY RESPONSIBILITIES:

Communicating with assigned customer base as the single point of contact and build relationships

Working with other internal departments to balance capacity and freight including teams of analysts

Soliciting additional freight opportunities that eliminate empty miles when necessary

Researching and attempting to remedy service issues daily

Tracking and tracing shipments and providing superior service record with on-time performance for 95% or better

Relaying excess load availability to Brokerage and Rail divisions

Reviewing EDI data for accuracy before releasing verifications to the customer

Responsible for close oversight of all internal activities that impact service obligations

Maintaining key carrier performance indicators

Navigating all customer requests including those that may come last-minute upon the supply chain delivery timelines

Management of bookings and provide resolution of delayed pickup/delivery, billing, etc.

INIMUM QUALIFICATIONS:

3+ years of experience in business development, sales, or transportation operations

Intermediate proficiency in Microsoft Excel functions

Ability to handle high volumes of inbound/outbound email and understanding capacity and network

Extremely organized and communicative multiple stop deliveries.

Ability to perform in a deadline-driven environment with rapidly changing priorities

PREFERRED QUALIFICATIONS:

Ability to service multi- million-dollar accounts, support new and existing sales opportunities

Experts in specific KPI contract details per client and awards

Some familiarity with AS/400 operating system

SKILLS & ABILITIES:

Critical thinking

Root cause identification

Problem solving

Goal setting

KPI monitoring

Customer service

Business solicitation

Negotiation

Relationship building

Scheduling

Project management

Data analysis

Effective communication

Teamwork

Medical, Vision, Dental, Supplemental, and Life Insurances available + 401(k) retirement plan and quarterly match.

Workshift:

Education:

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.