IT Service Operation Specialist

🌍 The Kardex Group is one of the world’s leading providers of smart storage, picking, and logistics systems. More than 3,000 employees develop solutions that are used across a wide range of industries – from manufacturing and retail to administration.

Our IT team will be expanding again from June 2026. We are currently looking for an IT Service Operations Specialist for our new office in Lisbon.

Your tasks

You act as the first point of contact for all Service Desk requests, ensuring timely and efficient support for end users

You analyze and resolve a wide range of hardware, software, and network issues

You document solutions to support cases and known issues to enable future reference and knowledge sharing

You participate in system monitoring and incident management activities

You configure and support VMware environments, IP networks, as well as client and server hardware

You maintain an accurate IT asset inventory

You contribute to extended Service Desk coverage (e.g., on-call or shift rotation)

Your profile

You have strong communication skills in written and spoken English and German

You hold a degree in Computer Science or an equivalent combination of education and professional experience

You have initial experience in handling IT support and service request tickets, ideally in a manufacturing environment using MS365 (we use ServiceNow)

You have good knowledge of Microsoft data center and client management services

You are willing and able to travel occasionally

What We Offer

Long-term perspective: A secure position in a growing, international company with exciting development opportunities and diverse tasks in a future-oriented environment

Strong support: A great team spirit, comprehensive onboarding, and a wide range of training opportunities through our in-house academy (on-site in Bellheim and online), plus ergonomic office setups and modern equipment

Real added value: Flexible working hours with the option for mobile working (on a daily basis)

Visible recognition: Attractive compensation package, company pension scheme, and capital-forming benefits

🚀 Interested?

Then send us your application including your earliest possible start date and salary expectations via our career portal. Applying takes less than two minutes.

If you have any questions, feel free to contact Ralf Theis at +49 (7272) 709554

We look forward to hearing from you! 😊