Bilingual Medical Receptionist (AdvancedMD | English & Spanish)

Bilingual Medical Receptionist – AdvancedMD | English & Spanish Location: Remote Schedule: Full-time, Monday–Friday, 9:00 AM–5:00 PM CT Language: English & Spanish

About the Role We are hiring an experienced Medical Receptionist / Medical Front Desk professional to support a U.S.-based pain management practice.

The ideal candidate has at least 3 years of hands-on medical front-desk experience and at least 3 years of experience working in U.S. healthcare. The role also requires hands-on experience using AdvancedMD in a medical practice.

The right candidate should be comfortable independently managing patient scheduling, registration, insurance verification, medication prior authorizations, pharmacy communication, patient intake, and other day-to-day medical front-desk responsibilities.

This is a medical front-desk position. Candidates must have substantial U.S. healthcare and medical receptionist experience.

Required Qualifications 3+ years of experience working as a Medical Receptionist, Medical Front Desk Receptionist, or similar medical front-desk professional 3+ years of experience working in U.S. healthcare Hands-on AdvancedMD experience – required Previous experience working directly in a U.S. medical practice Fluent/professional English and Spanish Experience scheduling, rescheduling, and confirming patient appointments Experience with patient registration and new patient intake Experience verifying insurance eligibility and benefits Experience handling medication prior authorizations Experience communicating with pharmacies regarding prescriptions and medication-related follow-ups Experience managing incoming and outgoing medical faxes Experience maintaining accurate patient records, demographics, and documentation Strong understanding of U.S. medical office workflows Ability to work independently and manage multiple front-desk responsibilities Key Responsibilities Medical Front Desk & Patient Scheduling Answer inbound patient calls and assist with medical office-related inquiries Schedule, reschedule, and confirm patient appointments Register new patients and collect required demographic and medical information Maintain accurate patient information and appointment records Support daily front-desk and administrative operations Coordinate patient communication in both English and Spanish Insurance & Patient Intake Verify patient insurance eligibility and benefits Collect and document patient and insurance information Assist patients with insurance-related questions Complete and maintain accurate new patient intake information Ensure patient information is accurately entered and maintained in AdvancedMD Medication Prior Authorizations & Pharmacy Communication Process and follow up on medication prior authorizations Communicate with pharmacies regarding prescription and medication-related inquiries Follow up on authorization and pharmacy requests Document medication-related communications accurately Medical Office Administration Manage incoming and outgoing medical faxes Maintain accurate patient documentation and records Respond to patient questions professionally and appropriately Communicate with patients, pharmacies, and medical-office staff Follow established U.S. healthcare and medical-office procedures Required Experience Medical Front Desk: 3+ years U.S. Healthcare: 3+ years AdvancedMD: Hands-on experience required English: Professional fluency Spanish: Professional fluency

Technical Requirements Required AdvancedMD – hands-on experience required Medical scheduling Patient registration and intake Insurance verification and eligibility U.S. healthcare administrative workflows Medication prior authorization experience Pharmacy communication Medical documentation and fax management Preferred FreedomVoice Pain management experience Specialty medical practice experience Experience with other U.S. medical practice management or EHR/EMR systems Ideal Candidate Profile We are looking for someone who has spent at least 3 years working in a medical front-desk role and at least 3 years working within the U.S. healthcare system.

The ideal candidate has direct experience in a U.S. medical practice and can independently handle patient scheduling, registration, insurance verification, new patient intake, prior authorizations, pharmacy communication, and medical-office administration.

They should already be comfortable using AdvancedMD and communicating professionally with both English- and Spanish-speaking patients.