IT Training Manager – Epic & Clinical Systems

Job Posting Title:

IT Training Manager – Epic & Clinical Systems ----

Hiring Department:

Dell Medical School ----

Position Open To:

All Applicants ----

Weekly Scheduled Hours:

40 ----

FLSA Status:

Exempt from FLSA ----

Earliest Start Date:

Immediately ----

Position Duration:

Expected to Continue ----

Location:

AUSTIN, TX ----

Job Details:

General Notes The IT Training Manager – Epic & Clinical Systems provides leadership and oversight for Dell Medical School's Epic and healthcare technology training program. This role is responsible for developing training strategy, leading training operations, managing training staff, and ensuring the effective design, delivery, and continuous improvement of education programs supporting Epic applications, electronic health record (EHR) systems, and associated digital technologies. The position partners closely with clinical, operational, and technical leaders to promote user adoption, workflow optimization, organizational readiness, and successful technology implementations.

Important Employment Information This position is not eligible for employer-sponsored work authorization. Applicants requiring current or future visa sponsorship are not eligible for employment in this position.

Purpose The IT Training Manager – Epic & Clinical Systems leads the organization's Epic and healthcare technology training function by establishing training strategy, managing staff, overseeing curriculum development, and ensuring successful adoption of clinical and business applications. This role provides leadership for user readiness, workflow optimization, onboarding, system implementations, upgrades, and ongoing education while partnering with clinical informaticists, application analysts, operational leaders, and executive stakeholders to support organizational goals.

Responsibilities Develops and Maintains Training Programs

Establish departmental standards for curriculum development, instructional design, training delivery, and competency assessment

Oversee training governance to ensure consistency, quality, compliance, and alignment with organizational objectives

Establish key performance indicators and success measures for training effectiveness and user readiness

Design education programs tailored to clinical and non-clinical audiences

Oversee the development, maintenance, and quality of training materials, curricula, e-learning content, and user education resources

Align training content with clinical workflows and application functionality

Update educational materials based on system enhancements, workflow changes, and user feedback

Ensure training supports organizational standardization and optimization initiatives

Manage project training requirements and scheduling of training resources

Develop, administer, and monitor training-related budgets, instructional technologies, training environments, educational materials, travel, and vendor-supported training activities

Establish user application assignments and training pathways based on job responsibilities, workflows, security requirements, and organizational standards

Ensure assigned curricula and competencies support effective system utilization and user readiness

Delivers Training and Onboarding

Ensure effective delivery of classroom, virtual, and hands-on training programs through direct facilitation or delegation to training staff

Oversee onboarding education programs for new employees, providers, and operational teams

Deliver individual and group training for new clinics, departments, and operational initiatives

Deliver education supporting software updates and new Epic functionality

Provide at-the-elbow support for providers, clinical staff, and non-clinical users

Provide leadership in resolving training issues and operational challenges

Assigns Applications and Supports User Proficiency

Determine appropriate application assignments based on user roles and workflow requirements

Develop and maintain advanced knowledge of supported Epic applications

Guide users through role-specific workflows and operational procedures

Monitor user proficiency and application adoption

Manage training requests, access questions, and user support needs

Work closely with department managers to identify and document training requirements

Coordinates Training Logistics

Schedule training sessions and manage training environments

Coordinate logistics for educational events across multiple locations

Track attendance, training completion, and competency records

Ensure availability of required equipment, systems, and training resources

Maintain training documentation and related administrative records

Establish and manage training schedules supporting system implementations, upgrades, optimization initiatives, onboarding activities, and ongoing education

Coordinate training resources to align with operational priorities and project timelines

Analyzes Training and Workflow Effectiveness

Review organizational activities and operational data to support planning and process improvement

Assess curriculum effectiveness and recommend quality improvements

Provide feedback supporting the build and maintenance of training environments

Maintain an understanding of organizational policies, ambulatory operations, and business workflows

Align training with Epic application functionality and organizational processes

Identify, investigate, and resolve training-related issues affecting user adoption, system utilization, and workflow efficiency

Recommend enhancements to training programs, educational materials, and workflow processes based on performance metrics, user feedback, and organizational objectives

Consults and Collaborates with Stakeholders

Collaborate with Applications & Informatics teams, project managers, department leaders, and super users

Ensure training content is standardized and aligned with organizational initiatives

Lead optimization of operational workflows through on-site review and departmental support

Promote efficient workflows that improve operational effectiveness, customer satisfaction, and quality outcomes

Support strategic organizational goals through targeted training and workflow enhancements

Collaborate with operational, clinical, and informatics leadership to support user adoption, workflow optimization, and effective utilization of Epic and business applications

Escalate significant operational, technical, compliance, resource, or policy issues to senior leadership as appropriate

Partner with stakeholders to identify educational needs and develop strategies that improve organizational performance and end-user proficiency

Manages Direct Reports

Establish departmental goals, priorities, staffing plans, and workload assignments

Develop and mentor training staff and future training leaders

Ensure appropriate staffing coverage for implementations, upgrades, optimization initiatives, and support activities

Evaluate staff competency and training effectiveness

Provide full-cycle supervision including recruitment, onboarding, coaching, performance management, and employee development

Establish performance expectations, monitor progress, and provide ongoing mentoring and feedback

Complete performance evaluations and development plans

Approve timecards, schedules, paid time off, and routine personnel actions

Address employee relations and performance concerns in partnership with Human Resources

Promote employee engagement, accountability, and professional growth while ensuring alignment with departmental and organizational goals

Marginal or Periodic Functions

Participate in go-live support and floor training during system implementations

Assist with testing and rollout of new application functionality

Support training activities for vendors and external partners

Participate in change management and communication initiatives

Participate in professional development and credentialing activities

Adhere to internal controls and reporting structure

Perform related duties as assigned

Knowledge, Skills, and Abilities

Training Program Leadership

Lead the design, implementation, and evaluation of enterprise training programs

Establish training priorities, standards, and performance expectations

Balance operational demands, project timelines, and resource constraints

Strategic Agility

Anticipate future training needs and align educational initiatives with organizational goals

Support Epic implementations, upgrades, and optimization initiatives through proactive planning

Adapt training strategies based on evolving operational and technology needs

Develops Talent

Coach, mentor, and develop employees to achieve performance goals

Provide clear feedback, guidance, and professional development opportunities

Build an engaged, accountable, and high-performing team culture

Interpersonal Savvy

Build effective relationships with providers, operational leaders, informaticists, and stakeholders

Navigate complex organizational dynamics with professionalism and diplomacy

Influence without direct authority across multiple departments

Problem Solving

Evaluate data and operational challenges to identify root causes and effective solutions

Address training, adoption, workflow, and performance issues

Make sound decisions in ambiguous or rapidly changing situations

Customer Focus

Understand the needs of end users and operational stakeholders

Ensure training services support user adoption, operational efficiency, and organizational success

Promote a culture of service excellence and continuous improvement

Drive for Results

Establish measurable goals and accountability for training outcomes

Monitor program effectiveness and implement continuous improvements

Deliver results while maintaining quality, compliance, and stakeholder satisfaction

Healthcare Technology and Epic Knowledge

Demonstrate knowledge of healthcare workflows, EHR systems, and Epic applications

Understand system implementation, optimization, and adoption principles

Apply technology expertise to improve user competency and organizational performance

Project and Resource Management

Plan, prioritize, and coordinate multiple training initiatives simultaneously

Allocate resources effectively to support organizational priorities

Monitor progress and ensure completion of training-related deliverables

Required Qualifications Bachelor’s degree in Health Informatics, Education, Healthcare Administration, Business Administration, Information Systems, Organizational Development, or a related field

Minimum of five years of progressively responsible experience in healthcare technology training, Epic, EHR education, healthcare IT, informatics, or a related field

Minimum of two years of people leadership, supervisory, project leadership, or management experience

Experience leading educational initiatives, system implementations, organizational change, or user adoption programs

Knowledge of healthcare workflows and information system applications supporting multi-specialty clinic operations, ambulatory surgery centers, research, and higher education

Experience developing training strategy, curriculum, competency programs, and instructional materials

Strong leadership, presentation, facilitation, communication, and organizational skills

Ability to manage multiple priorities while leading cross-functional teams and enterprise initiatives

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications Master’s degree in Health Informatics, Instructional Design, Healthcare Administration, Organizational Development, Business Administration, or a related field

Experience leading Epic training, education, or user adoption programs

Experience managing training resources supporting Epic implementations, system upgrades, optimization initiatives, and organizational change

Experience supporting Epic applications within a healthcare environment

Cross-credentialed in multiple Epic modules

Epic implementation or go-live leadership experience

Experience developing enterprise training standards, governance processes, competency programs, or learning strategies

Experience with instructional design, adult learning methodologies, or Learning Management Systems (LMS)

Licenses/Registrations/Certifications

Required

Epic Certification, Accreditation, or Credential in at least one Epic application or training track

Ability to obtain and maintain additional Epic certifications, accreditations, or credentials as required by assigned responsibilities

Preferred

Multiple Epic certifications, accreditations, or credentials

Epic Principal Trainer Certification or designation

Instructional Design Certification

Adult Learning Certification

Certified Professional in Healthcare Information and Management Systems (CPHIMS)

Project Management Professional (PMP) Certification

Change Management Certification (e.g., Prosci)

Salary Range $120,000 - $157,000 - depending on qualifications

Working Conditions Standard office environment and equipment

Repetitive use of a keyboard and computer

Hybrid work environment with on-site collaboration as business needs require

May participate in system implementations, go-lives, optimization initiatives, training events, and occasional after-hours support activities

May be exposed to communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications, and disoriented or combative patients while supporting healthcare environments

Required Materials Resume/CV

3 work references with their contact information; at least one reference should be from a supervisor

Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section, where you may upload multiple files. Before submitting your online job application, ensure that all Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current University employees and contingent workers: As a current university employee or contingent worker, you must apply within Workday by searching Find UT Jobs. Log in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu, and update your Professional Profile before applying. This information will be pulled into your application. The application is one page, and you will be prompted to upload your resume. In addition, you must respond to the application questions to upload any additional Required Materials noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. ----

Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ----

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF] ----

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.