Associate Customer Support Engineer - Intern

Job Description:

Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges tied to yard management, shipment visibility, and asset management, across rail, truck, and multi-mode transportation.

We’re hiring super bright engineers to join our Chennai Customer Support (Technical Product Support) team as we transform how the things we eat, wear, and play with, are transported worldwide. The Support Engineer works directly with Kaleris /Navis customers supporting our Terminal Operating System (TOS) products like N4, Master Terminal and Octopi. This role involves managing customer accounts and collaborating with global teams to deliver technical solutions. This is not a developer role-Support Engineer do not write or fix code. Our focus is on troubleshooting, analysis, and customer advocacy. If you’re naturally a helper, enjoy assisting people with computer software issues and are able to explain technical details simply, we’d like to meet you.

Responsibilities

Support and troubleshoot software applications

Manage customer reported cases/issues through to resolution

Verify, reproduce and isolate faults in software reported by the Customers

Answer customer que ries with detailed investigation and clear communication

Serve as customer advocate throughout the customer lifecycle

Must be willing to work in shift based on business need s

Apply a nalytical thinking and strong technical troubleshooting skills

L earn and adopt new technologies and services

Perform a ccount management tasks such as case reviews, customer conference calls and assisting with project go-lives

Travel as needed and work extended hours under tight deadlines when required

Requirements

Education

Engineering Degree (B.E / B.Tech) in Computer Science or IT related disciplines with C GPA of 7.5 or higher

Technical Skills

Knowledge and/or on experience with JAVA, XML, Apache and client-server applications.

Knowledge and /or experience in coding with Core Java / Groovy is advantageous

Familiarity with MS SQL Server, Oracle and Java frameworks (Spring, Hibernate, J2EE)

Understanding of relational database structures and web-based enterprise solutions

Soft Skills

Excellent written and verbal communication in English.

Strong Customer Service orientation

Detail-oriented, self-motivated and assertive communicator

Ability to work in shifts and collaborate in virtual teams across locations

Leadership, time management and organizational skills

Optional Qualifications

Hands on experience with Java Programming

Experience with Windows server including clustering and VMWare

Networking technologies especially TCP/IP, Linux (or other flavor of UNIX)

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the position may change necessary to business demands.

We are an equal-opportunity employer and value diversity at Kaleris. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.