Systems Support Administrator

This is a full-time staff position with benefits within our New York team and requires working on-site at our New York City location.

At Framestore’s Oscar-winning Technology team, innovation is at the heart of what we do, whether this be developing new techniques, new ideas or creative new ways to tell our clients’ stories. Underpinning all of this is a long tradition of research, technology and development - from engineering our bespoke software solutions to gaining early access to bleeding-edge technology and forging vibrant partnerships with leading academic and scientific institutions.

Framestore combines talent and technology to bring life to everything we create. Driven by creativity and inspired by the future, we set out every day to reframe the possible.

The Systems Support Administrator operates within the Systems Support team, acting as an escalation point for IT Support across our North American studios.

The team is responsible for designing, implementing, and maintaining a robust technology infrastructure, including storage, networking, workstations, cloud, virtualization, and rendering. We prioritize growth through dedicated training and mentoring. If you are looking to join a local team with a significant global presence, develop your skills on the job, and support the creation of world-class visual effects, Framestore awaits you.

What you’ll do

Escalation support for all incidents and requests using JIRA service desk

Support of storage requests

Monitor and maintain a variety of physical and logical systems

Administration of the OS images and Linux/Windows application packages

Manage license servers and services

Support of the Render farm (software)

Support and administration of enterprise storage platforms and file systems

Monitor system health, performance, and infrastructure alerts using monitoring tools such as Grafana and Nagios

Able to work independently and in teams on administrative and technical projects

Produce and update documentation using Confluence

Collaborate with other technology teams on various projects and to support artists workflows and production requirements

Partake in an on-call rotation to provide support outside standard working hours