Regional Service Manager

Summary:

Our award-winning client is seeking a Regional Service Manager to join their team. We're looking for a highly motivated individual to manage our field service network in Southern California. This remote, direct-hire opportunity offers a chance to leverage your technical expertise, training skills, and leadership qualities to empower our service network and provide exceptional customer support.

Responsibilities:

Build and manage a network of authorized service providers for in-home and on-site product service.

Negotiate service rates and ensure authorized agents deliver high-quality service.

Train sales representatives, customers, installers, and service agents on our products.

Troubleshoot and resolve escalated product issues in the field.

Support major product installations, ensuring proper sizing and functionality.

Provide development support to regional service teams and technical specialists.

Collaborate with engineers to identify and resolve product performance or quality issues.

Interface with code officials and address related challenges.

Represent the company on off-site visits and investigations (as required).

Required Qualifications:

Bachelor's degree (or equivalent experience) in electrical, electronics, plumbing, hydronics, or boiler systems.

Plumbing/HVAC/electrical or Gas background.

5+ years of experience troubleshooting residential and commercial gas water heaters and boiler systems.

Proven training/teaching experience.

Excellent written and verbal communication skills, with the ability to present to groups.

Self-motivated with a strong work ethic and ability to thrive in a remote environment.

Excellent time management and multitasking skills.

Strong technical and analytical skills.

Ability to build relationships and collaborate effectively with diverse stakeholders.

Proficiency in Word, Excel, PowerPoint, and web-based tools.

Commitment to customer service and achieving business goals.

High integrity, honesty, and professionalism.

Ability to work independently while fostering a team environment.

Preferred:

Engineering degree.

2+ years of experience managing a territory.