Instructional Designer

Job Description Job Summary

We're looking for a skilled Instructional Designer to own the full development lifecycle of learning content that serves both internal employees and external clients of Momentive Software. In this role, you'll build engaging, scalable eLearning, video, and blended learning experiences for these audiences within Momentive Academy and Momentive University.

The core focus of the role is to develop technical training for software, translating complex product functionality into clear, engaging learning experiences that help users and employees get the most out of Momentive's platform. You'll independently apply adult learning principles and instructional design methodologies to make sound design decisions with minimal oversight, managing concurrent projects from storyboard through production, QA, and deployment. You'll navigate feedback and revision cycles with confidence, and collaborate effectively with SMEs, project managers, and stakeholders at every level to deliver high-quality outcomes for a diverse range of learners.

This is a hands-on production role for someone who takes pride in polished, learner-centered content and who's excited to grow into strategic consulting and client-facing work over time.

Content Development & Delivery

Owns end-to-end development of assigned learning modules, courses, and programs from design through QA and deployment

Develops storyboards, scripts, prototypes, assessments, and final production assets independently and on schedule

Manages workload across concurrent projects, communicating capacity and timeline risks proactively to project managers

Owns revision planning and cycles for assigned content - plans for and minimizes revision requirements, evaluates feedback, exercises design judgment on what to incorporate, and documents rationale for decisions

Contributes to Momentive training standards by developing reusable templates, style guides, and production documentation, and driving adoption with stakeholders

Applies adult learning principles and instructional design methodologies (e.g., ADDIE, SAM) to make independent design decisions for assigned projects

Designs learning experiences that drive measurable learner engagement, making format and structure recommendations based on content and audience needs

Analyzes and i ncorporates feedback from stakeholders and learners to improve content quality

Basic Requirements

Bachelor's degree in Instructional Design, Education, Communications, or a related field (or equivalent experience)

2–4 years of experience in instructional design or learning content development

Experience designing for SaaS organizations and/or working in a SaaS environment

Ability to provide a portfolio demonstrating ownership of eLearning or blended learning projects from design through delivery

Technical Skills

Strong instructional design capabilities across multiple modalities (eLearning, video, ILT, job aids)

Strong understanding of the learning content development lifecycle and ability to execute across all phases with minimal oversight

Proficient in Articulate Rise design and development; able to produce polished, interactive eLearning without support

Proficient with video recording and editing tools; independently produces and edits learning video content

Strong knowledge of adult learning principles and ability to apply them independently across varied content types

Familiar with Articulate Storyline

Proficient in LMS/LXP platforms - independently publishes, tests, troubleshoots, and maintains course content

Proficient with SCORM standards; independently manages packaging, testing, and version control

Demonstrated e xperience working with AI tools to enhance development efficiency and learning efficacy

Demonstrated e xperience developing software training

People Skills

Strong written and verbal communication, including clear documentation of design decisions, revision rationale, and production notes

Ability to translate complex subject matter into accessible, engaging learning content

Builds effective working relationships with SMEs, project managers, and Learning Strategists to deliver high-quality outcomes

Strong collaboration skills and ability to work effectively across cross-functional teams

Strong presentation skills - confidently presents design decisions and rationale to stakeholders and reviewers at any level within the organization

Patient and empathetic when supporting learners and stakeholders with varying levels of technical com petence

Strategy & Consultation

Contributes instructional expertise to internal and external project discussions, advocating for design decisions that serve learner outcomes

Contributes content samples, prototypes, and design rationale to support proposal development

Independently researches and evaluates tools, formats, and approaches best suited to each project's learning objectives

Reviews proposals, estimates effort, and flags scope risks proactively

Growth Opportunity

Leading 1:1 client discovery, strategy development, and recommendations

Client learner & development projects

Team leadership of internal, offshore, and contract talent

Additional Desired Skills

Association/non-profit sector experience

Salesforce experience is a plus

Experience in metrics tracking for optimal output of team

Experience with accessibility standards and inclusive learning design

About Us

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.

Why Work Here? At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Flexible Planned Paid Time Off

Generous Sick Leave

Inclusive & Welcoming Environment

Purpose-Driven Culture

Work-Life Balance

Commitment to Community Involvement

Employer-Paid Parental Leave

Employer-Paid Short-Term Disability

Remote Work Flexibility

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.