Ticket Office/ Enquiries Supervisor

Ticket Office and Enquiries Supervisor

Babylonstoren has an exciting opportunity for a confident, approachable and service-oriented supervisor to lead our Ticket Office and Enquiries team. The ideal candidate enjoys working with people, leads by example and takes pride in creating a warm, welcoming and professional guest experience.

We are looking for a proactive leader with strong organisational skills who can support and develop a team, make sound decisions and remain calm under pressure.

Requirements:

Strong leadership, interpersonal and communication skills. The ability to motivate, guide and support a team. Confidence in making decisions and resolving guest concerns professionally. Excellent organisational skills and attention to detail. The ability to prioritise tasks and manage competing demands during busy periods. A calm, approachable and professional manner. A passion for delivering excellent guest service. Responsibilities:

Oversee the daily operations of the Ticket Office and Enquiries team. Provide clear direction, coaching and constructive feedback to team members. Ensure guests receive a warm welcome and consistent, professional service. Ensure guest enquiries are answered promptly and followed up where necessary. Oversee bookings, group enquiries, payments, deposits and refunds. Maintain accurate and up-to-date booking and payment records. Resolve guest concerns efficiently and escalate matters when appropriate. Coordinate clear handovers to ensure continuity between shifts. Keep management informed of operational matters, team performance and any issues requiring attention.