Repair Technician

Job Summary: We are seeking a hands-on, detail-oriented Lithium Battery Repair Technician to join our growing team. This role focuses on diagnosing and repairing warrantied lithium battery products, conducting firmware testing for quality control, and contributing to the continuous improvement of our returns and repair processes. The ideal candidate is technically inclined, organized, and committed to safety and precision in every repair.

Key Responsibilities: Battery Repair & Diagnostics

Inspect, diagnose, and repair lithium batteries returned under warranty

Replace or refurbish defective components following internal repair protocols

Ensure each repair meets company safety, quality, and performance standards

Firmware Testing & Quality Control

Test batteries using specialized equipment and software to confirm firmware functionality

Record and resolve firmware-related issues and report findings to the engineering team

Conduct end-of-line testing to verify repair effectiveness and product readiness

Returns Processing & Continuous Improvement

Assist in streamlining returns intake, assessment, and repair processes

Identify common failure trends and contribute to root cause analysis

Provide feedback for product improvements based on repair data

Tracking, Reporting & Documentation

Log repair activities and product details into the tracking system for full traceability

Maintain accurate records of repairs, firmware versions, part replacements, and test results

Collaborate with customer service and logistics for coordinated reporting

Shipment Preparation

Package repaired batteries safely and in compliance with HAZMAT shipping regulations

Label and document repaired units for return shipment to customers or internal use

Qualifications: 1–3 years of experience in electronics or battery repair (preferred)

Understanding of lithium battery systems and basic electronics troubleshooting

Familiarity with firmware testing, diagnostic tools, and safety protocols

Strong attention to detail and organizational skills

Ability to interpret schematics, wiring diagrams, and repair documentation

Basic computer proficiency (Excel, salesforce, fishbowl) Working Conditions: Hands-on technical work in a repair lab or warehouse environment

Requires regular handling of lithium batteries and electronic components

Use of personal protective equipment (PPE) required for certain tasks

Ability to lift and move up to 160 lbs with assistance and perform repetitive tasks If you're a problem-solver who enjoys working with technology, values precision, and takes pride in delivering safe, reliable repairs, we’d love to have you on our team.